Auto-renew scam!

Frank99

Confused.com: by clicking next you are agreeing to store card details allowing us to auto-renew your Home Insurance, can i opt out, i really don't want auto-renew.

[Deleted User]

Fear not, for it is not a scam!

Tell them you do not want to auto renew.

Caz3121

it is common on this forum for posts with "Spam" / "rip-off" in the title to be wrong
This is not a scam and they provide information on the website with what you need to do
https://www.confused.com/car-insurance/guides/how-to-cancel-your-car-insurance#quicklink3

dunstonh

Auto-renew scam!

You forgot to mention what the scam is? (as is typical with most scam threads)

Frank99

Many thanks, i have contacted the company to inform them i don't want to auto-renew and they have confirmed it to me by email as proof.
I understand it's not illegal but why should you have to wait until you have purchased to cancel auto-renew, i think you should have the option to opt out before purchasing.

Frank99

dunstonh wrote: »

You forgot to mention what the scam is? (as is typical with most scam threads)

Fair enough but if it's really not a scam then why not just allow you to opt out before you purchase!

Frank99

Deleted_User wrote: »

Fear not, for it is not a scam!

Tell them you do not want to auto renew.

I did, the only reason i called it scam was because there was no option to opt out before purchasing, somebody of a certain age might miss this.

Frank99

Caz3121 wrote: »

it is common on this forum for posts with "Spam" / "rip-off" in the title to be wrong
This is not a scam and they provide information on the website with what you need to do
https://www.confused.com/car-insurance/guides/how-to-cancel-your-car-insurance#quicklink3

Thanks but i understand this for Car Insurance but not Home Insurance.

Frank99

dunstonh wrote: »

You forgot to mention what the scam is? (as is typical with most scam threads)

I suppose but if they don't give me an option to change it before buying, i deem that a a scam.

Asghar

Frank99 wrote: »

I suppose but if they don't give me an option to change it before buying, i deem that a a scam.

So I take it you won't be purchasing it then.

bxboards

I dis-like the word scam in this context, but I do agree with the principle he talks about, I find AXA always wants to auto-renew I've been caught out before as there seems to be no way to opt-out via the web-interface, so you need to e-mail.

Was also caught out by Home Protect in the same manner, they autorenewed me, I got around a 60% saving by phoning up asking for a cancel / refund and going elsewhere.

They clearly rely on customer inertia, but to do this, they need to store the details. It's a bit of a racket as in my view the card details should only be used for the transaction at the time, not retained for another charge the company hopes to make 12 months later.