Britannia PCN for a full carpark - car was never parked!

theduchess2018

The driver spent nearly an hour queueing for a space in a multi-storey carpark that should have had a 'full' notice on it. Cars were bumper-bumper and stationary for most of the time - the driver made the mistake of going around twice. Now a PCN has been received for being in there, with photographic evidence.

After leaving there, the driver found another space and paid by phone to park for 4 hours -there are phone records proving this and it seems it was another Britannia-owned space as it's a Bournemouth number but incident didn't occur in Bournemouth.



Is the template in the NEWBIE thread appropriate in these circumstances, or would an explanation of what happened along with an image of the parking fee paid would be more suitable?

Many thanks for any advice.

Fruitcake

It is not a fine.

Edit your post and the title (advanced edit) to remove information about who did what. Only ever refer to The Driver and The Keeper, who are two different people.

Do both. Send the template but add that there was a bumper to bumper queue and the driver never actually parked.


If/when it is rejected then make a second stage appeal to PoPLA. This is where you The Keeper would show any evidence of queuing along with all the usual template appeal points.

This is what judges say about looking for a parking space.

http://parking-prankster.blogspot.com/2014/03/waiting-for-space-is-not-parking.html

Have you complained to the landowner?

Please also complain to your MP about this unregulated scam.

beamerguy

theduchess2018 wrote: »

I spent nearly an hour queueing for a space in a multi-storey carpark that should have had a 'full' notice on it. We were bumper-bumper and stationary for most of the time - I made the mistake of going around twice. Now I have been sent a fine for being in there with photographic evidence.


After leaving there, I found another space and paid by phone to park for 4 hours - I still have the phone records and I'm sure it was another Britannia-owned space as it's a Bournemouth number but I wasn't in Bournemouth.


I have looked at the Newbie thread and seen the template but was wondering whether that is what I should send in these circumstances or whether I should explain what happened and send an image of the parking fee I did pay.


Many thanks for any advice.

You have been double dipped, the ANPR picked up your car
exiting with no payment, despite you being in a traffic jam.
Doubt you will be alone.

Appeal to Britannia stating this fact and lets see what
they say.
Not having a notice saying CAR PARK FULL rather suggests
that Britannia are on a money making excerise

theduchess2018

Thank you both.


Apologies for not being clear, but I should maybe have added that the car was a rental car. I've looked at the relevant section, but where the advice is not to admit to being the driver or keeper, on the online appeals form you have to tick one or the other, so I am the driver?

Le_Kirk

In the NEWBIE sticky at the foot of post #1 you will find this section: -

* COMPANY, LEASE OR HIRE CARS ANYWHERE IN THE UK

Umkomaas

on the online appeals form you have to tick one or the other, so xxxx the driver?

You're the day-to-day keeper of the hire car on the days hired. The hire company are the registered keeper. No one should tick the 'driver' box.

Coupon-mad

Yep, so clearly the 'keeper' box is correct, for a hirer.

You should NOT be using the blue template appeal, you need to adapt Edna Basher's version for hirers. The one that talks about para 13/14 of the POFA.

After leaving there, THE DRIVER found another space and paid by phone to park for 4 hours - WE still have the phone records and I'm sure it was another Britannia-owned space as it's a Bournemouth number but THE DRIVER wasn't in Bournemouth.

The above evidence will win it at POPLA - but you never say ''I'' of course!!

PLEASE EDIT YOUR POST TO MATCH MINE.

theduchess2018

Sorry but I can't work out how to edit - I have tried!

On trying to appeal today using the online appeal page, a message came up 'unfortunately you are unable to appeal at this time.' Looking through all the documents from the rental company and BP, it seems the rental company first received the PCN on 9/8/18 (they've stamped it), but nothing came to this address until 24/08. The documents say appeals need to be logged 21 days after initial correspondence and they seem to be ignoring the fact that the 'middle-man' of the rental company had to be contacted first.


My thoughts are to appeal in writing (post), sending copies of documents etc, but any further advice on how to proceed would be wonderful.

Quentin

To edit your posts you need to be on a laptop or PC.


The edit button is then at the bottom of each of your posts

Coupon-mad

You need to view the forum on a PC or laptop.

People can't use the forum properly on a phone and have reported nor seeing the whacking great 'EDIT' button that appears under every post you make!

Looking through all the documents from the rental company and BP, it seems the rental company first received the PCN on 9/8/18 (they've stamped it), but nothing came to this address until 24/08.

Did Britannia send you your own Notice on 24/8/18, or do you mean you only ever saw the one addressed to the rental firm and they passed it to you on 24/8/18?

If Britannia themselves sent you a NTK (meant to be a NTHirer but they never get it right!) then they HAD to allow you time to appeal that notice.

We've seen reports here before of Britannia's appeals system closing early, and everyone reports them to Steve Clark of the BPA who keeps an eye on this forum and should be alerted to any pattern of abuse by a PPC, such as routinely having their appeals page not working, for whatever reason, when in fact a hirer IS within the appeal time:

steve.c@britishparking.co.uk

Include in your email a link to this forum page, he will want to read it so make sure your editing is done first.

And attach to the email, the letter you got, and a screenshot of the appeals page saying 'tough, go away, too late'.

HTH

pogofish

The Edit function is still adequately visible on a phone if you use the menu in the top right of your post.