HELP!- missing parcel declaration

Emmamac5

Hi everyone! I’m new here so please bare with me!

Last week I ordered some clothes from JD Sport for my sons birthday (which is tomorrow) totally £90. I received an email yesterday morning saying it was out for delivery with Hermes. I was at work at the time so assumed they’d leave it with a neighbour. I got another email saying it had been left in my shed.

When I got home my shed was empty. I looked everywhere including next doors shed! Nothing! So I rang Hermes. They said they have a picture of it in my shed. I was pretty annoyed at this point and simply said “well we have a problem because I have got a picture with it NOT in my shed”. And she put the phone down on me!

So I rang JD sport. They have sent me a “missing parcel declaration” which I have completed. I’ve just got an email saying it’s being investigated and this can take up to 28 days.

Is there anything I can do to speed this up! I’ve had to go out and buy more clothes for his birthday and I can’t afford to wait for this to get refunded.

I genuinely thought that the delivery driver would turn up today with my parcel and it would all just be a mix up! But apparently the driver is adamant it was left in my shed. I get several parcels a week (normally by amazon or yodel) and have never had a problem with a delivery.. even when they put them in bizarre places like under my car!!

Any advice would be massively appreciated!

mattyprice4004

You’ll have to wait for them to check it out - you can’t judt expect them to refund on your day so.

Legally they have up to 30 days to refund if you’re effectively cancelling the order anyway.

Emmamac5

You’re absolutely right! I never thought about it like that.. they can’t just start dishing out refunds to everyone! I suppose I’m just panicking about the money.. especially after having to buy more stuff today. Roll on payday!

Thanks for your reply

mattyprice4004

No problem at all - I’m an online retailer so have to think of ‘the other side’, but then again I’d never make a customer wait 28 days for a refund / investigation. 7 days perhaps, at most

Hopefully they don’t take quite that long!

shaun_from_Africa

mattyprice4004 wrote: »

Legally they have up to 30 days to refund if you’re effectively cancelling the order anyway.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, the retailer has to refund within 14 days of being informed by the consumer that they are cancelling.