Santander causing me rage

hupik

Blackbeard_of_Perranporth wrote: »

I also get emails in my junk folder for this Spanish bank.

I’ve never banked with them. Ignore

I would recommend you check that as I supposedly didn't have an account with them but it was an old alliance and Leicester account that had somehow reactivated.

This was only discovered when the ombudsman got involved despite my many attempts at contacting santander

rayza45

I tried to purchase a return airline ticket with my Santander debit card from Thailand to London for £620. I had already informed Santander i would need to use this service before i set out to Thailand.
I have ample credit in my 123 account but Santander declined my payment due to a concern.
I asked the bank for an explanation but the wanted to send a passcode to my u.k phone number for which it is not activated in Thailand.
They basically stopped sending emails & left me stranded in Thailand & they could'nt give a damn.

mgdavid

rayza45 wrote: »

I tried to purchase a return airline ticket with my Santander debit card from Thailand to London for £620. I had already informed Santander i would need to use this service before i set out to Thailand.
I have ample credit in my 123 account but Santander declined my payment due to a concern.
I asked the bank for an explanation but the wanted to send a passcode to my u.k phone number for which it is not activated in Thailand.
They basically stopped sending emails & left me stranded in Thailand & they could'nt give a damn.

Mobile phones are ubiquitous nowadays; if you travel you need to ensure it works worldwide, or be aware of the possible consequences.
Also never rely on a single bank card, always have a plan B. Amex is good for emergency travel spends.

eskbanker

rayza45 wrote: »

I had already informed Santander i would need to use this service before i set out to Thailand.

Were you under the impression that this would give you some sort of immunity from their usual checks for suspicious transactions?

Voyager2002

mgdavid wrote: »

Mobile phones are ubiquitous nowadays; if you travel you need to ensure it works worldwide, or be aware of the possible consequences.
Also never rely on a single bank card, always have a plan B. Amex is good for emergency travel spends.

Roaming is expensive, so sensible people will get a local SIM card when they go abroad. A proper bank will telephone the number that you give them if they need to undertake multi-factor security checks.

mgdavid

Voyager2002 wrote: »

Roaming is expensive, so sensible people will get a local SIM card when they go abroad. A proper bank will telephone the number that you give them if they need to undertake multi-factor security checks.

Not sure I understand how that works; are you saying one goes abroad, gets a local SIM with a foreign random number, then make an international call to the bank telling them to use this new number, and the bank take this at face value?

badger09

mgdavid wrote: »

Not sure I understand how that works; are you saying one goes abroad, gets a local SIM with a foreign random number, then make an international call to the bank telling them to use this new number, and the bank take this at face value?

Not to mention multiple SIM cards if you're travelling to different countries. Local SIM ok if you travel regularly to one place, but I wouldn't use for OLB anyway.

Far better to use a credit card such as Halifax Clarity for spending abroad. With another card as backup of course.

hupik

I now have my compensation and the account is closed.

agrinnall

mgdavid wrote: »

Not sure I understand how that works; are you saying one goes abroad, gets a local SIM with a foreign random number, then make an international call to the bank telling them to use this new number, and the bank take this at face value?

I would expect that most banks will allow you to update your contact details online so no international call would be needed.



Having said that, even if I was using a local SIM I would simply put the UK SIM back in the phone when making the large purchase so that the check call or text would come through successfully.