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Capital One Credit Card Reclaim

Wobblydeb
Wobblydeb Posts: 1,046 Forumite
Part of the Furniture 500 Posts Combo Breaker
in Consumer rights
Hi - I bought something on credit card from B&Q 4 years ago. It has not lasted like I expected, so I am considering claiming via my credit card (Capital One).

Has anyone done this, or got any recommendations for how to pursue this?

Thanks :)
I've got a plan so cunning you could put a tail on it and call it a weasel.

Comments

  • marliepanda
    marliepanda Posts: 7,186 Forumite
    Your credit card offers you the same rights as you have generally against the retailer, which I believe will be SOGA as this is going back to 2014.

    What is wrong with the item? Why do you feel it hasnt lasted as long as you expected?

    A CC chargeback isnt as simply as saying you want your money back after 4 years.
  • BoGoF
    BoGoF Posts: 7,098 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    You will not get a full refund after 4 years use.
  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Are your expectations realistic? What is the item, and how has it been used?
    Impossible for us to know otherwise - all crystal balls are currently down for maintenance
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You just contact your card issuer and ask to start a section 75 claim. Be warned though that banks often get it wrong - by putting it through as a chargeback rather than section 75 claim or telling you that you need to approach the retailer first etc
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
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