Capital One Credit Card Reclaim

Wobblydeb

Hi - I bought something on credit card from B&Q 4 years ago. It has not lasted like I expected, so I am considering claiming via my credit card (Capital One).

Has anyone done this, or got any recommendations for how to pursue this?

Thanks

marliepanda

Your credit card offers you the same rights as you have generally against the retailer, which I believe will be SOGA as this is going back to 2014.

What is wrong with the item? Why do you feel it hasnt lasted as long as you expected?

A CC chargeback isnt as simply as saying you want your money back after 4 years.

BoGoF

You will not get a full refund after 4 years use.

mattyprice4004

Are your expectations realistic? What is the item, and how has it been used?
Impossible for us to know otherwise - all crystal balls are currently down for maintenance

unholyangel

You just contact your card issuer and ask to start a section 75 claim. Be warned though that banks often get it wrong - by putting it through as a chargeback rather than section 75 claim or telling you that you need to approach the retailer first etc