Finally have Access to my TSB Account!

Cotta

Thankfully with the help of the Ombudsman's office I now have access to my account for the first time since the meltdown. TSB cheekily advised the Ombudsman that I had not registered for online banking before they conceded there was a technical issue with my account that could only be resolved on TSB's side. The Ombudsman's office stated they will be deciding on a suitable level of compensation but I assume this will be in the region of £50.

[Deleted User]

I had minimal disruption to mine and was given £75 without asking for anything .

Cotta

mummyof5 wrote: »

I had minimal disruption to mine and was given £75 without asking for anything .

I didn't ask for anything either I just advised that being frozen out of my funds (£3000) for around four months was causing me severe problems.

[Deleted User]

Time to transfer the account away then

Cotta

!!! wrote: »

Time to transfer the account away then

Yes it's been a poor experience and to be honest whilst I asked for nothing £50 doesn't really soften the pain from TSB.

[Deleted User]

What I was saying was that you should be entitled to more than what I was given. Good luck with it .

Cotta

mummyof5 wrote: »

What I was saying was that you should be entitled to more than what I was given. Good luck with it .

The Ombudsman's office did say it was difficult to quantify a financial amount for having no access to my money for four months but did advise that TSB's response didn't reflect well on them. He suggested that a nominal amount of £50 would be around the mark.

Shakin_Steve

Personally, I think TSB are still months away from 'normality'.

Cotta

Shakin_Steve wrote: »

Personally, I think TSB are still months away from 'normality'.

Some of their website features are down and the 5% monthly interest is not being paid to everyone who is eligible.

VWMan_2

Ive told them my 30 hrs on the phone to them trying to sort their sh-t out will be charged at my normal rate of £50/hr, Waiting in anticipation !!!