Smart Parking Response

villabadger

Hi,

My daughter, as the registered keeper of her vehicle, recently received a PCN for a parking overstay. Using the newbies information (thanks to everyone for this!) we made an online appeal. I'd like to ask how long it typically takes for these Companies to respond to these initial appeals? Also, should she expect an email or letter response? The appeal was made over 3 weeks ago and I'd assumed that she would have had a response by now.

Thanks

Umkomaas

I'd like to ask how long it typically takes for these Companies to respond to these initial appeals?

They have up to 35 days - most use them.

we made an online appeal. Also, should she expect an email or letter response?

If you provided the keeper's name and both a postal address and an email address, it could be to either. Check Spam folder regularly as sometimes PPC emails end up there.

Did she use the initial appeal template from the NEWBIES FAQ sticky, post #1 - without any embellishment (like - what happened, reasons why, driver identified ......)? Smart Parking often cancel when they receive a standard, unaltered forum template.

villabadger

Thanks for your prompt reply.

Yes, the standard template was used with nothing added. Having read through the threads here, I believe she has one of the 'Golden Ticket' letters so I'm confident we can resolve this......if we ever get a reply!

Thanks again

Coupon-mad

Smart Parking NTKs are all non POFA, no need to stress over it. They always cancel.

villabadger

That's good news! Thanks for your reply

villabadger

Update: Great news. My daughter received a PCN Cancellation letter this morning!

Thank you to everyone who has contributed to the content within the newbies thread. You have made the process easy to follow! Also, a big thank you to the core of people who obviously spend hours on here assisting people in their fight against the scum of this world!

Cheers

Coupon-mad

Great to hear it!

Scam over for your daughter, Smart always cancel when sussed by a registered keeper.

Ralph-y

so .... well done ....


would you now like to help the cause ?


if so then please read / watch the below .... then write to your MP...




https://hansard.parliament.uk/commons/2018-02-02/debates/CC84AF5E-AC6E-4E14-81B1-066E6A892807/Parking(CodeOfPractice)Bill

and slightly longer, the committee stage

https://www.parliamentlive.tv/Event/Index/d5550515-cce9-4185-83ec-754dadb7524a

''Rip-offs from car park Cowboys must stop''; unfair treatment; signage deliberately confusing to ensure a PCN is issued; ''years of abuse by rogue parking companies''; bloodsuckers; ''the current system of regulation is hopeless, like putting Dracula in charge of the blood-bank''; extortionate fines; rogue operators; ''sense of injustice''; unfair charges and notices; wilfully misleading; signage is a deliberate act to deceive or mislead; ''confusing signs are often deliberate, to trap innocent drivers''; unreasonable; a curse; harassing; operating in a disgusting way; appeals service is no guarantee of a fair hearing; loathed; outrageous scam; dodgy practice; outrageous abuse; unscrupulous practices; ''the British Parking Association is as much use as a multi-storey car park in the Gobi desert''; and finally, by way of unanimous conclusion: ''we need to crack down on these rogue companies. They are an absolute disgrace to this country. Ordinary motorists and ordinary residents should not have to put up with this''.

These are the exact words used, so you should quote them to your MP in a complaint and ask him/her to contact Sir Greg Knight MP if he wants further information about this scam.

and some quotes from the committe stage

"The other area is hospital parking, and I want to single out one company for some pretty shady practices. That is ParkingEye"
" is very clear to me that there is collusion between parking companies and solicitors’ firms—so-called roboclaims companies. "
"They are often set up adjacently and involve the same directors and personnel. Incidentally, the same personnel get involved in the so-called appeals bodies."
"Essentially, it is a money-making enterprise that takes advantage of motorists up and down the country. They operate in a very business-like fashion, which is why I call them roboclaims companies."
"The companies are jamming up parts of our legal system."
“I now pretty much know exactly how the parking companies and in particular the IPC have been running this scam for the past 5 years. Basically both of the appeals processes are a complete and utter sham, (and part of that sham is Gladstones Solicitors itself)”
"The appeals process at Excel/VCS is run by a team of minimum wage office workers with no legal knowledge or experience whatsoever,"
" It is claimed by the head of the appeals service (retired Judge Bryn Holloway) that this is a completely independent fair process, it is not”
"The letter mentions two individuals—Will Hurley and Bryn Holloway—and concludes this is a typical example of the clear collusion between the IPC, their members and the IAS"
"what we can do about roboclaims companies and solicitors firms that profit, often in shady ways"
" the very large amounts of money that can be involved in such scams—a company called Smart Parking was involved in one such scam on my patch"
"tightening up the rules regarding the unfair use of automatic number plate recognition" "BW Legal, regularly issues 10,000 county court judgments a month, and is known to have issued 28,000 in one month"
"They are jamming up our court system, and are often totally unjustified."
" because the lifeblood of trying to extort money from people is having access to their details."

All from Parking (Code of Practice) Bill (First sitting) Hansard




Ralph:cool: