Incomplete Switch - what to do?

YBR

I arranged to switch through the Cheap Energy Club some months ago and was given confirmation that both Gas and Electric moved to Bulb from RobinHood on June 11th.

I still have not received final bills from RobinHood; As well as the bill for fuel I will also owe exit fees. When I emailed I got "Once your new supply has given us your final reads we will generate your final bill. It is industry standard that the final and first reads must be the same therefore the new supplier will advise the old of the meter read to use."
This is impersonal and unhelpful. It implies that Bulb are at fault, but I don't know that is correct - it's not clear whether this is a standard reply or anyone checked my account.

Bulb have put their tariffs up and I was considering switching again; according to Cheap Energy Club webpage I can't move as the previous switch is incomplete.

Does anyone know what can I do to fix this situation, and what are my rights if these 2 companies don't start communicating. I don't like the idea with being stuck with a supplier as energy prices go up, it's now near 3 months since the switch was confirmed.

molerat

Have Bulb confirmed they are supplying your energy, are your accounts all set up and running ? If they are you can commence a switch irrespective of receiving a final bill from your old supplier. You could check the supplier databases for confirmation. https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/connections-and-moving-home/who-my-gas-or-electricity-supplier


Raise a formal complaint with your old supplier for not receiving a final account, a bill should be issued within 6 weeks of the switch date.

Skools_Out

YBR wrote: »

I arranged to switch through the Cheap Energy Club some months ago and was given confirmation that both Gas and Electric moved to Bulb from RobinHood on June 11th.

I still have not received final bills from RobinHood; As well as the bill for fuel I will also owe exit fees. When I emailed I got "Once your new supply has given us your final reads we will generate your final bill. It is industry standard that the final and first reads must be the same therefore the new supplier will advise the old of the meter read to use."
This is impersonal and unhelpful. It implies that Bulb are at fault, but I don't know that is correct - it's not clear whether this is a standard reply or anyone checked my account.

Bulb have put their tariffs up and I was considering switching again; according to Cheap Energy Club webpage I can't move as the previous switch is incomplete.

Does anyone know what can I do to fix this situation, and what are my rights if these 2 companies don't start communicating. I don't like the idea with being stuck with a supplier as energy prices go up, it's now near 3 months since the switch was confirmed.

Contact the CEC, explain the switch has gone through and you are now looking to switch again.
Ask the CEC to unlock your account so that you can do so via them.

YBR

Molerat - that webpage gives the Operator (who maintains the local infrastructure) not the supplier.

Yes accounts are set up and running, I have been paying Bulb only for 3 months.

I will take the advice to chase RobinHood on this one.