TSB direct debit problems?

in Credit Cards
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JustAnotherSaverJustAnotherSaver Forumite
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I thought i'd have seen this on page 1 of the forum but it wasn't to be the case so maybe this isn't as wide a problem as i thought.


For the second time in recent months i've been hit by interest charges on the credit card as TSB haven't taken the direct debit. There's been more than enough money in the paying account to cover it but it's just not been taken. May was an issue which TSB acknowledged was their fault. June was taken fine but it seems July was too much for them to deal with. No acknowledgement yet though.



Wondering if anyone else is experiencing this with them. The credit card is their Advance one.
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  • bengalknightsbengalknights Forumite
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    I would suggest writing a formal complaint for this ongoing issue.
  • edited 27 August 2018 at 1:44PM
    NoodleDoodleManNoodleDoodleMan Forumite
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    edited 27 August 2018 at 1:44PM
    TSB are all over the place with DD problems and similar issues.

    Can you get into a branch without too much inconvenience ? Face to face works much better when it comes to sorting difficulties.

    Make sure they re-instate your DD payments correctly, refund the interest charges - and modest compensation for your trouble is not unreasonable.

    There is no way I'd have TSB as my main bank, fortunately we have other options locally.
  • JustAnotherSaverJustAnotherSaver Forumite
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    TSB are all over the place with DD problems and similar issues.

    Can you get into a branch without too much inconvenience ? Face to face works much better when it comes to sorting difficulties.

    Make sure they re-instate your DD payments correctly, refund the interest charges - and modest compensation for your trouble is not unreasonable.

    There is no way I'd have TSB as my main bank, fortunately we have other options locally.
    6 day working weeks mean can't get in unfortunately.



    A credit card was needed in order to generate a direct debit for other current accounts after Tesco stopped their direct debits on their savings accounts. As soon as the Post Office release a new saver though the credit card might be getting closed.
  • There is no way I'd have TSB as my main bank, fortunately we have other options locally.
    I have TSB as my main current account as it pays 5% gross interest. I also have current accounts with other banks and building societies, so it's no problem when TSB meltdown.
    I work within the voluntary sector, supporting vulnerable people to rebuild their lives.

    I love my job

    :smiley:
  • NoodleDoodleManNoodleDoodleMan Forumite
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    I have TSB as my main current account as it pays 5% gross interest. I also have current accounts with other banks and building societies, so it's no problem when TSB meltdown.
    We have the 5% one as a secondary account, but would not consider making it the principal bank.

    As mentioned we have other banks with branches locally, I would always have our main business where there is a bricks and mortar presence.

    Not everybody lives in a location to have such practical choices unfortunately.
  • PRAISETHESUNPRAISETHESUN Forumite
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    I thought i'd have seen this on page 1 of the forum but it wasn't to be the case so maybe this isn't as wide a problem as i thought.


    For the second time in recent months i've been hit by interest charges on the credit card as TSB haven't taken the direct debit. There's been more than enough money in the paying account to cover it but it's just not been taken. May was an issue which TSB acknowledged was their fault. June was taken fine but it seems July was too much for them to deal with. No acknowledgement yet though.



    Wondering if anyone else is experiencing this with them. The credit card is their Advance one.

    Double check the DD is still set up correctly - it could've been wiped from their system or something which is why it isn't being taken? IEither way you should be covered by the Direct Debit guarantee and TSB should refund you any interest charges incurred by their failure to take the DD... not sure if they'll refund the lost "reward" from the current account for lacking a DD, unless it was a TSB one perhaps... either way I'd suggest making a complaint
    We have the 5% one as a secondary account, but would not consider making it the principal bank.

    Same here for me. My faith in TSB isn't as high as it once was
  • NoodleDoodleManNoodleDoodleMan Forumite
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    Same here for me. My faith in TSB isn't as high as it once was
    I'm surprised that the head at TSB is not now counting beans in some obscure vault within the Lloyds empire.

    Media reports that other parts of the group gave TSB forewarning of the impending disaster with offers of assistance to avoid meltdown - politely declined it appears.

    Harry Truman's "The Buck Stops Here" desk sign is in the post to Mr.Pester.
  • EarthBoyEarthBoy Forumite
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    I'm surprised that the head at TSB is not now counting beans in some obscure vault within the Lloyds empire..

    TSB isn't part of the Lloyds empire, it's owned by the Spanish bank Banco Sabadell.
  • JustAnotherSaverJustAnotherSaver Forumite
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    Double check the DD is still set up correctly
    Did this last night as i was just going to set it up again but it was listed there anyway.
  • JustAnotherSaverJustAnotherSaver Forumite
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    Out of curiosity ...


    1) At what point do you forward it to the financial ombundsman or whatever they're called?


    2) What would you expect to receive from them once forwarded?




    Like i said, a complaint went in to TSB some time ago & they've sent 2 letters on the back of that saying they're snowed under with complaints & they'll deal with it, so on & so forth, but in the meantime the direct debit still isn't taken, interest is still charged & it just continues.
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