Ppi charges increase

Tony15

Hi.

I used a company and their charges clearly state 20% plus vat on the website.

I recieved their invoice and the bill is 30% plus vat.

Surely this is not right.

Regards.

[Deleted User]

Check what you signed. That's what you'll owe.

Tony15

I didn't sign anything. The only forms I signed were the ones that were sent to the banks etc.

It was a telephone call when he said there was a successful claim and did I want the to proceed. He then explained the charges again and I'm 90% sure he said 20% plus vat.

amersall

What company is this, have you looked on their website for the charges?.

Tony15

It's Taylor Edwards and its website firmly startes 20% plus vat.

Thanks

dunstonh

You would have signed a contract. Most likely built into the letter of authority.

It's Taylor Edwards and its website firmly startes 20% plus vat.

They may have lowered their charge. They may be trying it on. You pay what your contract says. So, what does your contract say? if you didnt keep a copy, then ask them for a copy of what you signed.

[Deleted User]

Tony15 wrote: »

I'm 90% sure he said 20% plus vat.

You'll need to be 100% certain.

Tony15 wrote: »

I didn't sign anything. The only forms I signed were the ones that were sent to the banks

You contradict yourself here.

Get them to send you a copy of the contract you signed. The firm could not have proceeded without one.