Energy Price Cap announcement: Watch Martin Lewis explain what it means for your electricity and gas bills this winter
'Npower sent a £6,000 bill and threatened legal action - and I'm not even a customer' - MSE News

696 Posts



in Energy
Npower has apologised after sending a woman a £6,600 bill and threatening her with legal action - when the money was actually owed by someone else with the same name...
Read the full story:
''Npower sent a £6,000 bill and threatened legal action - and I'm not even a customer'

Click reply below to discuss. If you haven’t already, join the forum to reply.
''Npower sent a £6,000 bill and threatened legal action - and I'm not even a customer'

Click reply below to discuss. If you haven’t already, join the forum to reply.
Read the latest MSE News
Flag up a news story: [email protected]
Get the Free MoneySavingExpert Money Tips E-mail
Flag up a news story: [email protected]
Get the Free MoneySavingExpert Money Tips E-mail
0
This discussion has been closed.
Latest MSE News and Guides
Replies
However, one would imagine (though I could be wrong!) it was quickly sorted once the recipient contacted Npower and pointed out their addressing error.
I think this article is a bit of MSE flag waving to be honest;...which is fair enough as MSE were instrumental in ‘Sarah’ eventually receiving a £100 apology. :beer:
Power to the People!
They removed my name form their system.
In this case it was certainly more than reasonable to assume the final demand letter was a mistake,...the ‘recipient’ Sarah knew for sure it was a mistake.
However, it may well be ‘tempting’ but it’s very unwise to ignore warning letters and final demands on the basis that you know the information contained therein is erroneous.
Situations like that do not usually sort themselves out without intervention and if left unattended they will generally escalate to the next level very quickly,...and so on,...upwards! :eek:
The longer the situation is left unresolved the harder that resolution will become and at some point you may even find that your own intransigence could well make you personally culpable (in part) for what follows.
In essence, ignore such letters/demands at your peril!
Costs awarded to Ms Penny.
Words, words, they're all we have to go by!.
(Pity they are mangled by this autocorrect!)