Switch from EDF to Octopus completed

loulou41

My switch over from EDF to Octopus went through hassle free. EDF has refunded me and close my account. Shall I cancel my next direct debit with EDF now or leave it for EDF to cancel? Thanks

gardner1

If the account is closed and settled I'd cancel myself

macman

Only the account holder can cancel a DD: all EDF can do is cease to draw on it, but it remains active.

Skools_Out

macman wrote: »

Only the account holder can cancel a DD: all EDF can do is cease to draw on it, but it remains active.

Not entirely correct, sorry.

If EDF had used the correct transaction code on the final collection to indicate it was to be their final collection, that would have made the bank decativate the DD mandate.

But as it seems EDF did not do this, then you are correct that EDF cannot now take any action to clsoe the mandate (save for making another collection and using the final transaction code, but they won't do this now the account is closed and settled)