Letting agent sharing personal information without consent

Pixie5740

studentguy wrote: »

By all means complain, but you need to pick your battles - chances are your daughter is going to need to contact the LA to fix an issue at some point, probably not worth souring a relationship that usually always goes through some strain this early on in the tenancy.

The landlord still has repairing obligations even if (s)he thinks the tenant is a PITA (not saying the OP's daughter is a PITA) and there are ways and means of making a landlord comply with his/her legal obligations.

studentguy

Pixie5740 wrote: »

The landlord still has repairing obligations even if (s)he thinks the tenant is a PITA (not saying the OP's daughter is a PITA) and there are ways and means of making a landlord comply with his/her legal obligations.

Indeed... if you fancy making your life hard work. I'm not saying don't complain, but be wary.

Jenjulia

Pixie5740 wrote: »

Changing utility supplier doesn't happen instantaneously. Glide are the current suppliers and your daughter will in all likelihood have an account with them until Akasa start supplying.
Akasa has confirmed the switch from Glide to them happened on 05 August 2018. Tenancy commenced on 07 August 2018 so Glide have never supplied D with any services

I know that whenever I've left a property the utility suppliers have asked who has bought it/moving in/the landlord and I've supplied those details. Outgoing occupants have given my details.
The property has been vacant since July, D’s tenancy did not commence until 07 August so previous tenants were probably not aware of D let alone have her personal information to give to utlitity companies. If I follow your train of thought correctly the tenants should give the LL details as the property would be vacant until 07 August. If there has been any use of utilities/charges occurred between the termination of previous tenancy and D’s tenancy commencing it is the LL responsibity to pay these?

I've never felt the need to get my knickers in a twist about it or join a forum to write a diatribe about it.
Twisted knickers are never comfortable and should be avoided. I’m very pleased you have never experienced such issues and I hope you never do.

If I may ask, what do think the purpose of a forum is? If you don’t agree with people asking for assistance or advice why have you bothered to respond to my post? Why be part of a forum which created for people to seek advice when faced with situations/circumstances they need assistance with if you don’t agree with concept?

My post may have been very comprehensive but factual and I’m not sure the definition of diatribe (forceful and bitter verbal attack against someone or something) is a correct description of my post. However you are obviously entitled to share your opinion and I respect that right, even if I don’t agree with it

My post was a request for help, my daughter had her personal information disclosed and an account set up in her name that she never gave authority for and is now being pursued for payment of services she neither asked for or received. If this happened to you or a family member and you were uncertain of the correct way to address this what action would you take? Should she not enforce her rights and protect herelf against such action?


Has your daughter checked the paperwork to see what it says about passing details to utility suppliers?
Yes and no authority has ever been given

As for the prescribed information (deposit) those details are often only sent to the lead tenant in the case of a joint tenancy.

Lead tenant has not received any documentation regarding secured deposit. One email has been received which confirmed deposit was secured and deposit certificate and details of scheme etc would be sent to them but this has not happened.

Pixie5740

Do try and keep up. You've been repeatedly told that it's the ICO who deal with breaches of data protection, something that a very simple internet search would have thrown up. Your daughter is a student so should be at least capable of doing some basic research so I would be surprised if she hadn't figured out that reporting the letting agency to the ICO was the action to take since she is so passionate about preventing this from happening to other tenants.