Faulty appliance - must they take it away?

takeaway_trumpet

Hi

I've accepted a settlement figure for a 2 year old faulty tumble dryer, and Argos are insisting on collecting it before paying out.

On this occasion I don't mind as it's useless to me, but if I'd have said I want to keep it, could I have? Anyone any experience of when they want to keep something e.g. for spares?

Geodark

They are basically buying it back from you so how could you keep it?

JJ_Egan

You could have asked .
But many of these companies no longer have a person to ask .
Computer is programmed for a return .

bris

Do you often get to keeps goods you get refunded on?

eddddy

takeaway_trumpet wrote: »

On this occasion I don't mind as it's useless to me, but if I'd have said I want to keep it, could I have?

It sounds like you have negotiated a settlement - i.e. you reached an agreement that both parties were prepared to accept.

It's up to you and Argos what you mutually agree on...

1. You could both have agreed that they pay you some money and take the dryer away
2. You could both have agreed that they pay you some money and don't take the dryer away
3. You could both have agreed that they give you a new Ferrari
4. You could both have agreed that you pay them £5000

But I guess Argos wouldn't agree to 2 or 3. And you wouldn't agree to 4.

But you were both prepared to agree to 1.

mattyprice4004

You can’t be serious?
You’re effectively getting a partial refund so of course the item will need to be returned.

boo_star

mattyprice4004 wrote: »

You can’t be serious?
You’re effectively getting a partial refund so of course the item will need to be returned.

It's not a certainty. I have had situations where the retailer isn't interested in getting the faulty items back. Although these have always been completely unrepairable which this dryer perhaps isn't.

But I'd never expect a retailer to let me keep a faulty item, that's absurd.

Les79

Why would you want to keep a faulty tumble dryer?

shaun_from_Africa

Les79 wrote: »

Why would you want to keep a faulty tumble dryer?

Provided that you have space to keep it, it might well come in handy in the future.
Things such as the pump (if it has one), motor, filters, door seal, condenser unit (if it has one) could possibly be used to fix the newer appliance.
This is after all, a money saving website.

macman

Assuming that the retailer will in turn try to make a claim against the manufacturer or wholesaler, how do you think they can do that without taking possession of the product?

ChrisK....._3

If you had built a washing machine and after two years service had to give the buyer their money back and they said "Can I still keep it?" would you let them keep it?????

Some people just have absolute ZERO empathy for anyone else on the planet

takeaway_trumpet wrote: »

Hi

I've accepted a settlement figure for a 2 year old faulty tumble dryer, and Argos are insisting on collecting it before paying out.

On this occasion I don't mind as it's useless to me, but if I'd have said I want to keep it, could I have? Anyone any experience of when they want to keep something e.g. for spares?