TSB Debit Card

Skippy13

I received a new debit from TSB yesterday, the problem is I don't have an account with them! I used to have a current account but switched it to NatWest in June for the bonus.

I haven't had a chance to look for the details of my old account but, having checked my credit report, the account number is different. It also doesn't appear to be set up with my old online banking. I didn't have time to phone them so I contacted them on Twitter, DM'd the details they asked for and I'm now waiting for a reply.

I'm not impressed that they seem to have randomly set up an account. What else have they used my details for?!

Other than complaining to TSB is there anything else I should be doing?

dave1345

Might be something odd going on at TSB as I received new debit cards for both a personal and business current account from them a couple of days ago, and those accounts have been closed for two years!

EarthBoy

Maybe their botched system migration back in April has reactivated some closed accounts? We could call them the "un-dead" accounts.

Skippy13

All very strange!



I was told by the Twitter team that the only way I can find out about the accounts is to go into a branch or raise an official complaint. I don't have a local branch and, as this appears to be a new account, I've raised the complaint.


I can't believe there are still issues going on after all this time!

karlie88

Can't wait for the MSE news article with a new thread created...

tg99

I received a new card today for an active account.

savethepandas

Might explain why I received one on Monday for my late mother, who died sixteen months ago.

PRAISETHESUN

savethepandas wrote: »

Might explain why I received one on Monday for my late mother, who died sixteen months ago.

Sorry to hear about your mum, but at least you weren't declared dead by TSB...
https://www.moneysavingexpert.com/news/banking/2018/05/tsb-cancels-wrongly-cancels-direct-debits-and-tells-companies-customers-have-died-in-switching-blunder