Eurotunnel Delay 26th July

jmilsom

Any help on this matter would be great.

I was caught up in the delays at the eurotunnel on the 26th of July.
My departure time as supposed to be 2.35

I arrive at the tunnel bang on 12.45 so within the allotted time met by a queue of traffic backing up onto the motor way.
It took well over 2 hours to get from the motorway to the car park.
After the staff lost control of the car park flooding it with cars we eventually find a space the boards we saying 3 hours delays then going upto 4 then 5.
W.H.Smiths ran out of virtually everything aswell as lot of the stores inside.
Our number got called up so we make it round going through queue after queue of traffic through passport controls and making it to the final boarding lines at around 9.30PM 7 hours after our alloted time.
Our line starts to move and then stops 3 cars in front saying they were full and we would have to wait for the next train.
We eventually get on a train around 10pm.

All of these with 2 adults and a 3 year old in a car, the temp on the dash registered over 40c while waiting in the car park.

I used the online complaint form stating such facts and said i would have a response within 14 days i understand that they had a influx of complaints so i decided to ring and was told by a snotty call handler that it is now 21 days.

I finally get a response stating that i would be offered a £85 credit voucher to use with them on a future journey and that they would not be willing to contact any more and basically thats your lot like it or lump it.

My total cost was over £150 for my journey and that doesnt take into account the extra food and refreshments let aloe all the fuel i used sitting trying to keep cool in my car.
The voucher doesnt even cover the cost of a return journey.

I have tried contacting via social media, telephone, email but i am at a lost end where to go with this now

mgdavid

What do the Ts & Cs that you agreed to when you purchased the ticket say about compo for delays?
If the delay was force majeure I'm surprised they are paying out anything.

martindow

jmilsom wrote: »

the fuel i used sitting trying to keep cool in my car.:(

It would have been far worse without aircon! Does your travel insurance offer anything for delays?


I suspect that they were not obliged to give any compensation in the circumstances so I would accept the voucher as a bonus.