Galaxy Note 4 dead after 3 years

Supernova

Bought from Mobiles.co.uk. Carphone Warehouse said yesterday it's probably a common motherboard fault.

What are the reasonable resolution expectations with either Samsung or Mobiles given that it's out of warranty?

Carphone offered £210 off a Note 9 upgrade but I'm unlikely to want to pay £1100 for a phone that will die in 3 years time

Cheers!
S

JJ_Egan

You have no Samsung warranty as that is two years .
Your Consumer Rights are against the vendor .
They will more than likely ask you to prove via an engineers report .

Supernova

JJ_Egan wrote: »

You have no Samsung warranty as that is two years .
Your Consumer Rights are against the vendor .
They will more than likely ask you to prove via an engineers report .

Thanks JJ

I rang mobiles.co.uk and they just said it was out of warranty and didn't offer anything, unlike Carphone Warehouse.

What are my consumer rights, exactly? European expectations of a minimum of 5 years use?

I could go to Samsung and get a quote for repair and then go back to Mobiles and ask for a replacement?

Best
M

(looked for an option to move this thread before posting the duplicate but a guess that's up to admins)

JJ_Egan

>European expectations of a minimum of 5 years use?


No that's not true.


>I could go to Samsung and get a quote for repair and then go back to Mobiles and ask for a replacement?


The vendor is under no obligation to refund or repair if the fault is damage etc.
The claim that it is the motherboard could be user damage/ water etc.


https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange/#must

Supernova

JJ_Egan wrote: »

>European expectations of a minimum of 5 years use?


No that's not true.


>I could go to Samsung and get a quote for repair and then go back to Mobiles and ask for a replacement?


The vendor is under no obligation to refund or repair if the fault is damage etc.
The claim that it is the motherboard could be user damage/ water etc.


https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange/#must

Oh...ok, does any of that apply in this case. Fit for purpose, reasonable length of time and can they wriggle out of it anyway?

JJ_Egan

Yes that could apply but its up to you to prove the above is true.That would be via an independent engineers report .

Supernova

Mind you, the motherboard thing was Carphone Warehouse’s words not mine but may be the case now or at least the underlying problem.

When I got back into the phone in recovery mode there was a Google Play download of 4.67 Gb, which seems to me to be a system update of some sort. My previous Galaxy note died after a system update but I’d had that for 5 years.

The Note 4 died completely after the recovery process.

Still, I guess you’ll say it still needs an independent report?