Enterprise we use car rental trying it on again

DanD123

My wifes BMW had to go back to the dealer to have a major brake failure fixed. They didn't have any suitable cars so they arranged one with enterprise. By arranged, they told enterprise to give us a car but they refused to because they didn't have any BMWs. Hour's of calls back and forth and we eventually got a very nice Volvo XC60. Shortly after we drove it the engine management light came on....orange not red. Red means stop the car and get it recovered immediately. Orange means get it to a garage as soon as reasonable possible. The car still drive smoothly and with plenty of power so I figured it was DPF, lambda or MAF sensor and could wait until we gave it back as we only planned to do about 40 miles all weekend. Anyway we handed the car back and forgot to mention the error as it was intermittent.

Around 5 weeks later we renowned a letter saying we had damaged the underside (no one inspects the underside) of the car and we had to pay 250 insurance excess. Anyway we exchanged a few sarcastic emails as I frankly thought this was both preposterous and also some sort of a wind up. They've now sold the debt on to a recovery company. I've asked them for photos, details from the tracker and any other supporting evidence and their only respite was that we are responsible because we didn't retort the fault

Now their getting my money over my dead body but I'll be really p'd off if they blot my wife's credit history. Luckily they forgot to get my wife's credit card details so they can't just help themselves. They seems to think that they have no need to provide evidence and BMW said they won't get involved

If anyone has any advice it really appreciated?

Brummie85

I had a van from Enterprise .They checked it over and found a chunky stone chip in the bonnet, which I agreed was damage under my possession as the van was new (6 miles) when I took it off them. But they didn't charge me. They sold the first vehicle whilst I was driving it and then the replacement broke down. By van number 3 I think they needed to keep us happy.

About 2 weeks later I got a phone call, saying that they'd noticed extra damage around the bottom of the passenger door and that they were expecting me (or rather, the company I worked for) to pay the excess.

It wasn't damaged when I parked it. This damage wasn't noted down either, so they were basically told to either take the company to court or be quiet. I didn't hear anything else about it.

Unless they noted a damaged under tray on the condition report that you signed when handing the Volvo back - They should not be able to touch you for it. It is their responsibility to inspect the condition of the vehicle when they take possession of it, much like it is the customers when they hire the vehicle.

BMW don't need to get involved. They didn't have a courtesy vehicle to provide you, but the contract for the rental was between you and Enterprise, not them. They will pay for the hire, but not any damages.

The debt agency won't care - they just have something to take you to court over and if you ignore it their chances of winning increase.

You need to go through the Enterprise complaints procedure. If you have no joy, then contact the BVRLA.

http://www.bvrla.co.uk