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SSE Smart Meter Query
Hi All,
Couple of questions if i may:
1) I switched to a SSE Smart meter in May this year, its a 1st gen smart meter and I was advised that 2nd gen smart meters were coming later this year and i could upgrade to a 2nd gen free of charge and would be a priority. Does anyone know if SMETS2 smart meters are being rolled out for SSE customers?
2) The SEE portal online shows estimated usage for May & June and no data for July and August.
I expected estimated for May as it had not long been fitted long before the end of the month so thought fair enough. I also don't expect to see anything for August, as I advised for the meter to submit info once a month. Any ideas though why no estimated reading for June and no data for July? I originally thought maybe it takes a while to show on the website but we are over half way through August and no data. I'm wondering if the meter is still communicating? The small device in my house shows usage etc so that seems to be communicating ok with the meter but nothing seems to be showing online. I've had nothing from SSE to advise the meter is not submitting readings or any problems.
Thanks
Kevin
Couple of questions if i may:
1) I switched to a SSE Smart meter in May this year, its a 1st gen smart meter and I was advised that 2nd gen smart meters were coming later this year and i could upgrade to a 2nd gen free of charge and would be a priority. Does anyone know if SMETS2 smart meters are being rolled out for SSE customers?
2) The SEE portal online shows estimated usage for May & June and no data for July and August.
I expected estimated for May as it had not long been fitted long before the end of the month so thought fair enough. I also don't expect to see anything for August, as I advised for the meter to submit info once a month. Any ideas though why no estimated reading for June and no data for July? I originally thought maybe it takes a while to show on the website but we are over half way through August and no data. I'm wondering if the meter is still communicating? The small device in my house shows usage etc so that seems to be communicating ok with the meter but nothing seems to be showing online. I've had nothing from SSE to advise the meter is not submitting readings or any problems.
Thanks
Kevin
0
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