EDF - Switch to credit meter

Shiroi

Hi,

Just wondering whether anybody else is having a similar issue or come across this;

We've been with EDF for 4 years on prepayment (both gas and electricity). The tariff originally seemed okay cost wise but we've now found out that we could save hundreds per year by switching to a credit meter (it would also make things a little easier to move the meter as we currently have to stand on a chair to reach the electricity to top-up). Never in debt and on priority register.

We called EDF who first off had to send us new tariff details and told us to call back for a date if we agreed but on calling back told no appointments and to call back next week. We did call back and then got told by EDF that they have no appointments within the next six months and to call back then. They said that the alternative is to get a smart meter, which they could do sooner, which we agreed to, but they've come back to us saying there's nothing available there either... same waiting time...

Any suggestions? I can't find mention of these sorts of waiting times anywhere?

Thanks!

Lisa

macman

Is EDF really your cheapest option with a PPM?
Switch to another provider who can offer you a faster meter change: bear in mind that the cost is usually around £60 per meter, and you will probably be credit checked.

t0rt0ise

I moved into a house with a prepayment meter with EDF and because I couldn't reach it without standing on a step ladder they changed it to a credit meter next day.

Does EDF know that you can't reach the meter?

Skools_Out

Shiroi wrote: »

Hi,

Just wondering whether anybody else is having a similar issue or come across this;

We've been with EDF for 4 years on prepayment (both gas and electricity). The tariff originally seemed okay cost wise but we've now found out that we could save hundreds per year by switching to a credit meter (it would also make things a little easier to move the meter as we currently have to stand on a chair to reach the electricity to top-up). Never in debt and on priority register.

We called EDF who first off had to send us new tariff details and told us to call back for a date if we agreed but on calling back told no appointments and to call back next week. We did call back and then got told by EDF that they have no appointments within the next six months and to call back then. They said that the alternative is to get a smart meter, which they could do sooner, which we agreed to, but they've come back to us saying there's nothing available there either... same waiting time...

Any suggestions? I can't find mention of these sorts of waiting times anywhere?

Thanks!

Lisa

You would appear to a have a genuine grievance with your supplier.
In such circumstances, I would urge you to follow the supplier's own complaint procedure.

I don't quite follow your post though. You say the supplier has appointments available within 6 months, which implies they do have appointments avialable in 6+ months time.
Surely if you have requested an appointment, then they shopuld have given you one.
Otherwsie, if you wait 6 months and call back to request an appointment, I suspect you will be in the same situation as you are today, save for being an additional 6 months down the line.

That doesn't make any sense, so perhaps I (or you) have not correctly understood the situation.

If you follow the supplier's complaint procedure, you should receive a written response from the supplier which will hopefully ensure there is no confusion as to the actual situation.

ETA: just noticed it is the OP's first post in over 4 years, and hung around all of 1 minute during the early hours of the morning (Sunday) for a reply....:cool: