Refund from house of fraser

redginger44

Can anybody advise if I have any protection I ordered and paid for hoods on my house of fraser MasterCard and since returned unwanted goods which to date have not been refunded can I claim on my credit card for th refund just after some advice and guidance thank you

[Deleted User]

Yes you'll have the same rights with the card provider as with HoF.

eskbanker

Section 75 protection applies provided that the item price is over £100....

redux

There was a news report yesterday that House of Fraser is cancelling current online orders and issuing refunds, after its disputes with wholesale suppliers and warehouses who have not been paid.

So one might assume they shouldn't be opposing or unable to meet your claim. On the other hand it might be written off in the package deal though. I don't know.

Either way, the law says the card issuer is jointly liable, as zx81's reply.

I'd talk to both firms, to be clear whether you have a refusal or bad admin from HoF before claiming from the credit firm.

Off-topic, if this firm wants to restore its reputation in future, it needs to sort out its relationships with its trading partners.

eco_warrior

Customers are experiencing some delays with refunds for returned goods.


I was half expecting HOF to refuse returns on items purchased prior to the takeover, but its not happened (yet)

Nasqueron

HoF apparently (allegedly?) owe £20-£30m to their supplier who has understandably pulled the plug...

They did say they are refunding however so probably worth waiting for that before invoking S75 and getting 2x refund