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GDPR Requirement to give personal Information
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I could understand a lot of your responses if the customer hadn't been sat in front of me and was wholly willing to give his permission for me to assist him in speaking to the customer service staff.
And how do they know that the customer is sat in front of you and is willing to give his permission? They should just take your word for it? What kind of crappy data protection would they have if that was enough?
The obvious solution to this: Have the customer make the initial phone call, confirm his identity then say "I'm just going to hand you over to my friend who understands the technical stuff better than me - please speak to them on my behalf"0
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