Closing credit card cringe spiel!

Dandytf

Sweetcake wrote: »

Hey. Has anyone noticed that when closing a credit card that they really pile it now with the sales crap and flattery and try and convince you to stay? And try and say all the reasons you should keep it (like you haven't thought it through yourself and made an informed decision). My god, it's so cringe? It is just so much. Is it only companies like Vanquis (have this as it was my first credit card, kept for a few years) or it it across the whole board? To be honest, it'd kind of put me off having credit card/s in the future (amongst other reasons). Or just even bothering to call up to close them, might as well just leave them their unused lol. I was prepared, but you literally have to tell them to put a sock in it...

Whilst I had experienced what you advise a few years earlier.
I suspect I wont get any of the retention talk when I close my cash plus credit card next week or two-the nice starter limit of 200 hasn't seen any sign of an increase since opened a few years ago -if I'm wrong, I shall re -post.

MABLE

pmartin86 wrote: »

I did state that I know their only doing their job, and I did state that I always try to be polite, so I don't need to "be like you". I also stated I tend to send letters to avoid the situation where possible. I was merely stating that after several times of being told, sometimes it feel like there is no other choice.



Perhaps you should read and understand before getting on your high horse.

No you are getting on your high horse. These poor customer agents having to deal with someone like you. They deserve a medal. :rotfl:

Nasqueron

pmartin86 wrote: »

Simply this, its same with anything you want to cancel, whether it be a CC, TV package mobile contract etc. Write a letter, stick a stamp on, job done.



I personally find that its hard NOT to be rude to the person on the other end, I know their doing their job etc, but after 4 times of politely saying "no thank you" before they launch into another spiel its hard not to just should "Will you just do as I ******* ask?!!??" at them.

I had the usual spiel when trying to cancel a policy for a camera/lenses with D&G which I no longer wanted, I stated up front I wanted to cancel, the bloke then started reeling off all the benefits like he was trying to sell a new policy to me, took 2 further prompts to say that I didn't care what it covered, I just didn't want to pay any more. No need to swear or not be rude, just firm and keep repeating it until they give up.

Skippy13

chattychappy wrote: »

And what's wrong with selling anyway? You've had the card for a while and you decide to close it. What's wrong with them trying to persuade you to change your mind? Are those 60 seconds of your time so precious?

People think nothing of engaging CC call centres with all kinds of spurious moans and gripes. They have to listen and respond. Why not give them a few moments of your time? Surely it's just good manners when you are ending a relationship.

Never mind call centres, Vanquis were in my local shopping centre last weekend. I politely said I wasn't interested and the woman still pushed me to see if I was eligible even though I was walking off. In the end I said loudly that I already had a card and even if I didn't I wouldn't want one from her. It's not easy to be polite to people like that.