Any Issues Returning Mattress to Argos (2018)

k3lvc

Judging by the responses received so far, I guess all are from retailers who sell mattresses.

:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

It's not realistic or fair for a mattress retailers to expect a buyer to evaluate a mattress whilst it remains within a thick robust plastic packaging, which fills with air the moment the mattress is laid on.

A simple pr1ck (;)) in the plastic would have allowed all that troublesome air to escape - not exactly rocket science

To clarify, this mattress is unsuitable, it's not fit for its purpose and I intend to seek a refund for such a reason, not because I've changed my mind.

Good luck :rotfl::rotfl: - they'll offer a replacement of your choice because they can then offset the loss on reselling mattress 1 at a lower price with the profit they'll still have made on a sale (i.e. supplying mattress 2) - if they were to give a refund where do you think you'll be able to buy a mattress in 5yrs time at a cost that doesn't include the risk to retailer of them having to allow home trial on each one sold ?

shaun_from_Africa

demonted wrote: »

It is still a double standard.
If a mattress can be returned after 4-6 weeks of use whether they take a huge hit on them or not; a mattress is still being accepted and returned wihout its plastic packaging, one which has been used for4-6 weeks.

No it's not.
It's two entirely different standards relating to two entirely different situations and it's pointless trying to compare the two.

One is your legal right to return under the Consumer contracts regulations (which allows retailers to refuse the return of certain goods for hygiene reasons) and the other is the Argos satisfaction guarantee.

demonted wrote: »

To clarify, this mattress is unsuitable, it's not fit for its purpose and I intend to seek a refund for such a reason, not because I've changed my mind.

Just because the mattress is unsuitable for you doesn't make it not fit for purpose.
If I was to buy a pair of shoes that were size 8 instead of the size 10 I wear, does that make them not fit for purpose for people with size 8 feet?