Who pays postage on warranty? Customer? Shop? Or Manufacturer?

actresskat

Hello, would love some advice, please. We purchased blinds from a shop 4 years ago. They were very expensive and have recently broken. The shop came out, assessed the blinds and took them back to their store. They have arranged for a repair under the extended 5 year warranty with the manufacturer. Problem is... the manufacturer won't cover the delivery costs. The shop is saying we need to pay £50 postage and let them sign a disclaimer stating that if the blinds are lost or damaged in transit, we have no recourse, as neither the shop or manufacturer want to accept responsibility. Obviously, we don't physically have the blinds anymore. They are at the shop so we won't be packing them ourselves. Where do we stand with this?? Legally who should pay and accept liability? Us? The shop? Or the manufacturer?

unholyangel

A warranty is in addition to your statutory rights and as such, can have terms/conditions attached to it, such as that you are responsible for postage costs.

As for the shop wanting to disclaim liability, I wouldn't sign that waiver but unless the warranty states it should go via the shop, you'll likely find the shop will tell you to come collect the blinds and arrange to have them sent to the manufacturer yourself.

actresskat

Thanks for your advice. We saved for a year for these blinds so I wouldn't want to have to repurchase them again. Yes, I agree - the disclaimer doesn't sit well with me either...even if that does means paying and arranging for my own insured p&p in order to get the multi-million pound manufacturer to fulfil their own warranty.

missile

£50 seems a tad excessive to post 4 blinds. Is that for one way or send and return?

actresskat

missile wrote: »

£50 seems a tad excessive to post 4 blinds. Is that for one way or send and return?

Postage cost quoted by manufacturer is one-way and uninsured. (The manufacturer is, however, willing to cover the cost of return postage to the store and repairing the blind under its 5-year warranty).