Need to return Li-on battery but how?

thrifty_pete

18cc wrote: »

if you paid by credit card or debit card claim on them as a faulty item.

Doesn't this require the item is a) over £100 and b) bought from a UK retailer?

Ageing_Stick_Insect

thrifty_pete wrote: »

Doesn't this require the item is a) over £100 and b) bought from a UK retailer?

No. I checked Barclaycard Visa rules and there's a separate section for claims under £100. And the retailer is in China masquerading under a co.uk website. Fortunately they have agreed to a refund including the £15 return postage.

Patrick_John

GunJack'n'all,
It may have been a grey area in 2018 but a document from IATA in 2019 states that a "battery pack" or "power pack" is treated as a battery and not as a device containing a battery. Search for "IATA lithium battery shipping guidelines"
I am trying to return a Li-Ion battery to a supplier in the Netherlands - as far as I can tell it was despatched to me in the regular post. The PO won't take it, UPS won't take it and the DHL website (without yet knowing what the package contains) is quoting £34.