Faulty Tent; Can I get a refund?

mattyprice4004

LadyDee wrote: »

Not sure they can insist on refunding with a credit note, I've always understood if they offer a refund it has to be in the same form as the payment. Others will know more but a point that might be worth investigating.

As mentioned, the refund offer via credit note is over and above what they have to offer at this point - so yes, they can.

LadyDee

marlot wrote: »

But the retailer get to chose whether to repair, replace or refund. As they're offering a replacement, the offer of a credit note is in addition to the OP's legal reights.

Yes, of course. What I had in mind is if the retailer offers the customer the choice of a replacement or a refund (via a credit note), and the customer says they'll take the refund then they can insist on receiving that refund in the same form as the original payment.

unholyangel

mattyprice4004 wrote: »

As mentioned, the refund offer via credit note is over and above what they have to offer at this point - so yes, they can.

Except that OP has the right to reject for a full refund as the company have already had 1 attempt at repairing the goods and they still failed to conform to contract.

Money_Grabber13579

CardinalWolsey wrote: »

Although some shops do seem to be clamping down on it. I forget, was it Argos?

nah, turned out there was a fault with it, so entitled to full refund in accordance with consumer rights. Had to give it a real good going over with a hammer to find that fault though...