Economy Energy - 4 months on & still no final bill

leodis23

Honestly, switching to Economy was the worst financial decision I've ever made (and I bought Bitcoin!)

I closed my accounts (gas & electric) with them on 9th April and submitted my final meter reads on the phone. The gas has since been settled and received a final bill, however the electricity account still has credit in my online account.

Spoke to their support in early July to ask how long it'd take to get a refund, but they said they needed final meter readings. Told them that these were provided by phone on 9th April (they even show up in the meter read history) and they assured me a final bill was being generated. Spoke to them again today, and they've told me that a bill was never generated, and now I have to wait for the new supplier to confirm the meter reads - despite moving out of the house over 4 months ago.

Due to a "backlog" they say this can take weeks and that I shouldn't bother speaking to Ofgem because they "won't do anything". Is that the case? It's only a few quid in the account, I'm more concerned about an unexpected backbill for a (shared rental) property I moved out of months ago.

Skools_Out

leodis23 wrote: »

Honestly, switching to Economy was the worst financial decision I've ever made (and I bought Bitcoin!)

I closed my accounts (gas & electric) with them on 9th April and submitted my final meter reads on the phone. The gas has since been settled and received a final bill, however the electricity account still has credit in my online account.

Spoke to their support in early July to ask how long it'd take to get a refund, but they said they needed final meter readings. Told them that these were provided by phone on 9th April (they even show up in the meter read history) and they assured me a final bill was being generated. Spoke to them again today, and they've told me that a bill was never generated, and now I have to wait for the new supplier to confirm the meter reads - despite moving out of the house over 4 months ago.

Due to a "backlog" they say this can take weeks and that I shouldn't bother speaking to Ofgem because they "won't do anything". Is that the case? It's only a few quid in the account, I'm more concerned about an unexpected backbill for a (shared rental) property I moved out of months ago.

The advice you were provided was correct in that Ofgem to not deal with individual customer complaints.

I'm surprised the supplier did not refer yopu to their own complaint procedure.
https://www.economyenergy.co.uk/customers/make-a-complaint/