Currys Wont refund or replace

Carlyant2324

Hi,
Bought a Fridge freezer from currys around 7 months ago, fan in back of freezer packed up therefore making the freezer only freeze on bottom drawer and same in the fridge so pretty unuseable!
3rd July rang up to arrange a repair as it still under warranty and we have also taken the extra care plan out to cover after the warranty, 7 weeks down the road still left without a fridge/freezer and still no answers form anyone!!
They have refused a write off so we can have a voucher for the value to buy another fridge due to the care plan not been in place yet? the write off was going to be issued due to the time it would take to get the parts- they have told us it will take until the 31st august to get the parts in!! surely a modern fridge freezer that is 7 months old shouldn't have to wait almost 3 months for a part? countless phonecalls made with a different answer (Excuse) every time, have emailed Katie Bickerstaff (CEO) with no reply. where do I go now? 2 months without a fridge or freezer is a long time with 2 children one being only 8 months old.
Any help appreciated.

MovingForwards

How did you pay for it?

Carlyant2324

Just by debit card.
Update: as soon as I left a bad review on trustpilot I was contacted within about 15 minutes by someone else from curry!!!8217;s. Waiting for a call back today (again)

waamo

Completely unacceptable. I would look at initiating a charge back from the card issuer if the call isn't forthcoming.

SuperHan

Katie Bickerstaffe stepped down in April and is now head of SSE... I doubt her email inbox is even still being monitored that closely now.

agrinnall

waamo wrote: »

Completely unacceptable. I would look at initiating a charge back from the card issuer if the call isn't forthcoming.

While I agree with the sentiment I don't think a Chargeback will succeed until the F/F has been returned (or at least return arranged), otherwise the OP will have both the money and the product.

mamabuddah

Can you get a chargeback if you pay by debit card?

waamo

mamabuddah wrote: »

Can you get a chargeback if you pay by debit card?

Some do allow it, some don't. In the absence of further information we don't know if the op has one that does.

For clarity it may be worth contacting them to find out the process and what conditions they impose in order for it to be forthcoming should they be an issuer that does charge backs.

unholyangel

mamabuddah wrote: »

Can you get a chargeback if you pay by debit card?

Chargeback is something thats provided by visa/mastercards/amex policy. However, it only applies in certain circumstances and there is a time limit aswell. In this instance OP would be over the time limit and theres no relevant chargeback code imo.

You may be confusing it with a section 75 claim under the consumer credit act - which is a legal right that extends to regulated debtor > creditor > supplier agreements.