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Gandys not free flip flops

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Comments

  • Alanhudson666
    Alanhudson666 Posts: 9 Forumite
    Fourth Anniversary First Post
    After complaining to the ASA, I received an email back saying my complaint has been upheld. Prior to that I received a second pair of shorts from Gandys that I hadn’t ordered!!!!! I contacted Gandys customer service & informed them of their despatching error. I had to return both pairs of shorts as they were never a 32” waste. They will be sending out another pair of shorts of the correct size, oh and also a free pair of flip flops. Will Gandys address the issue of being unable to enter more than one code on their website? I wait to see. And how many customers are in need of recompense because of this error? So to those who objected & ridiculed my original post, if you need help with your future consumer issues, please don’t hesitate to contact me.
  • Alanhudson666
    Alanhudson666 Posts: 9 Forumite
    Fourth Anniversary First Post
    The ASA I held my complaint and I have received my free flip flops.
  • marliepanda
    marliepanda Posts: 7,186 Forumite
    Alanhudson666 wrote: »
    The ASA I held my complaint and I have received my free flip flops.

    Have they also insisted that Gandy's employ mediums who know customers shoe size so they can send them the right size when they don't add them to their carts?

    I'm also glad the resolution is the same as the one you posted 5 days ago, thanks for the update!
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 16,364 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I suspect he'll keep posting until someone congratulates him on his great consumer crusade.
  • reason2
    reason2 Posts: 362 Forumite
    A Quick search on the ASA rulings page which shows all rulings whether upheld or not to the public show absolutely ZERO rulings against Gandy's
  • marliepanda
    marliepanda Posts: 7,186 Forumite
    edited 22 August 2018 at 12:43PM
    reason2 wrote: »
    A Quick search on the ASA rulings page which shows all rulings whether upheld or not to the public show absolutely ZERO rulings against Gandy's

    What!?

    Alan Hudson was my go to for consumer rights help since the 17th., I shall have to remove him from my list...

    Not even a mention in the casual 'informally resolved' section!
  • peachyprice
    peachyprice Posts: 22,346 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Alanhudson666 wrote: »
    The ASA I held my complaint and I have received my free flip flops.

    Is that so?
    Accept your past without regret, handle your present with confidence and face your future without fear
  • powerful_Rogue
    powerful_Rogue Posts: 8,657 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Alanhudson666 wrote: »
    The ASA I held my complaint and I have received my free flip flops.


    Don't belive that for one second. No chance would it be received, investigated and resolved this quickly.
  • Les79
    Les79 Posts: 1,337 Forumite
    Just buy a few beers, then you'll get "Gandys flip flops" delivered the next day for free :p:beer:
This discussion has been closed.
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