Broadband Provider Entered Me Into 18 Month Contract Without My Permission

JohnnyJekyll

Sure sorry I meant to say prefer not to divulge.

mattyprice4004

JohnnyJekyll wrote: »

Thanks for the replies everyone, very kind of you. Sorry the price went up to the normal full retail price (minus a ridiculous £2 offer to enter me into the contract). I guess my loses are my time in dealing with the matter.

When out of contract, a lot of providers bump the price up to far above the new customer / retail level - so being put in a new contract may have prevented this.

I think that's what the poster meant

Svein_Forkbeard

So why didn't you renegotiate when your old contract expired?

powerful_Rogue

JohnnyJekyll wrote: »

I just feel this is a pretty bad thing to happen e.g. when I mentioned old and vulnerable I was referring to if I was old and this was confusing to the elderly person, who may have accepted the contract being in place (which can then lead to all sorts of problems further down the line if they can't afford it). I had to explain multiple times and ask for proof of my acceptance into the contract. Only then did they dig through it all and find it was their mistake.

I'm with the OP on this one. The dire consequences of this I don't think people are taking seriously.

What if this happened to an elderly nun. She is then under the impression she is in a contract, so has to make savings elsewhere as she believes she can't cancel. As such, she recoups the money by neglecting the upkeep of her pedal cycle.

Then on one windy and blusty day as she's pedalling to the local orphanage to take along a basket full of kittens to brighten up the orphans little faces, her wheel comes off. The bike bolts foward, sending the poor nun flying through the air into a twister. This carries her and the innocent kittens to the land of Oz - never for any of them to be seen again. Those poor orphans.

NCC-1701

JohnnyJekyll wrote: »

Sure sorry I meant to say prefer not to divulge.

That's okay...people make mistakes.:D

pmduk

NCC-1701 wrote: »

That's okay...people make mistakes.:D

As did the broadband company, yet the OP is talking compo and what-ifs.

DoaM

OP - there's nothing wrong with asking the provider for a goodwill gesture. They'll probably be willing to offer something, especially if you agree to stay with them (making sure you negotiate a good deal first).

But unless you can quantify any real losses you're not entitled to anything.