Car Finance wih car craft?

ma1993
ma1993 Posts: 4 Newbie
in Reclaim PPI & other insurance
Hi
I was wondering if someone could help, i took a loan out to pay for my car back in November 2012. The car was from Car Craft and the loan was with Hitachi Capital. Do I send my letter to car craft, or to hitachi capital to see if I had PPI? Thanks

Comments

  • dunstonh
    dunstonh Posts: 119,331 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    You complain to car craft. The sellers of the PPI. Not the providers. Remember a complaint is about the how the PPI was missold. Not about the product itself.

    However, if you are just asking if you had PPI then you would ask Hitachi. They can answer that question before you put your complaint to Car Craft.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • ma1993
    ma1993 Posts: 4 Newbie
    madvicker wrote: »
    To Hitachi. They are the finance providers, Car Craft have nothing further to do with you.
    thanks so much, I just read somewhere else on here that you should go to the company that actually sold the ppi to you face to face, thanks again.
  • madvicker
    madvicker Posts: 157 Forumite
    Sixth Anniversary Combo Breaker
    Sorry, looks like I was talking through my behind. Refer to the other reply.
  • ma1993
    ma1993 Posts: 4 Newbie
    dunstonh wrote: »
    You complain to car craft. The sellers of the PPI. Not the providers. Remember a complaint is about the how the PPI was missold. Not about the product itself.

    However, if you are just asking if you had PPI then you would ask Hitachi. They can answer that question before you put your complaint to Car Craft.

    Ah someone above you has just said the opposite? Slightly confused...

    edit- i'll use your advice, previous advice was incorrect. thank you so much.
  • ma1993
    ma1993 Posts: 4 Newbie
    dunstonh wrote: »
    You complain to car craft. The sellers of the PPI. Not the providers. Remember a complaint is about the how the PPI was missold. Not about the product itself.

    However, if you are just asking if you had PPI then you would ask Hitachi. They can answer that question before you put your complaint to Car Craft.

    Ah someone above you has just said the opposite? Slightly confused...
  • dunstonh
    dunstonh Posts: 119,331 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I'm not sure why they said that. However, you will find the other regulars in this section posting shortly confirming my response is correct.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • ~Brock~
    ~Brock~ Posts: 1,715 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Please be aware that the sale of PPI alongside credit agreements was banned in 2010.
  • -taff
    -taff Posts: 15,239 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Dunston is as always, spot on.
    Non me fac calcitrare tuum culi
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