Eon new developments

Rainyc80

Hi
We moved into a new development beginning of July, last of the properties to be built in our smallish development by Bovis.
On finding out that Eon are the supplier with meters and smart monitor I contacted them.
I have tried everything to get a account number call, emails, customer complaints, Facebook support to start paying and even their own customer service team can't get their new development team to give me one for at least another 10 working days? I have to wait for a welcome pack to be sent via post.

I have not been asked what I want to sign up for package wise as they have different ones some would cost to change early opt out.

And the bill is growing from the 2nd July and we are looking at end of August before I can potentially make a payment or set up a online account as I need the account number first.
I am stressing about the first bill as I've always had prepayment meters. But can't arrange these without an account number!
They are saying it's difficult as we are a big new development but it is not really that many houses and many houses have already been lived in since end of last year.
I can't even change supplier as I am not showing on grid to opt a change?
Has anyone else had this issue? What happened?

Merlin139

I know where you are coming from. I moved into a new build in 2002 and made over 50 telephone calls to Npower over the space of 16 months to get everything sorted out. It was made worst because Npower could not decide which area of Npower was dealing with us. I just put a set amount away into a savings account so I knew the money was there.

Only advice I can give is keep accurate regular readings. As soon as you get your account details look to switch to best package.

JJ_Egan

OP you will be on a deemed contract with Eon at standard price . Once you have registered with them you are free to move .
Its a bill and not thousands so no reason to stress .

Former_E.ON_Company_Representative:_Malc

Rainyc80 wrote: »

Hi
We moved into a new development beginning of July, last of the properties to be built in our smallish development by Bovis.
On finding out that Eon are the supplier with meters and smart monitor I contacted them.
I have tried everything to get a account number call, emails, customer complaints, Facebook support to start paying and even their own customer service team can't get their new development team to give me one for at least another 10 working days? I have to wait for a welcome pack to be sent via post.

I have not been asked what I want to sign up for package wise as they have different ones some would cost to change early opt out.

And the bill is growing from the 2nd July and we are looking at end of August before I can potentially make a payment or set up a online account as I need the account number first.
I am stressing about the first bill as I've always had prepayment meters. But can't arrange these without an account number!
They are saying it's difficult as we are a big new development but it is not really that many houses and many houses have already been lived in since end of last year.
I can't even change supplier as I am not showing on grid to opt a change?
Has anyone else had this issue? What happened?

Hello Rainyc80 and welcome to the Forums.

I'm sorry this is taking time to sort and understand how frustrating this can be. With new builds, the developer or builder gives us details of when a new occupant takes over specific properties. We'll close the builders/developers account and open a new one for the incoming occupant based on this information. We'll also let industry third parties (energy distributors, meter readers/operators, National Databases that hold information about all energy meters in the country) know about the new supply. This can be quite a time after people move in. Usually, the larger the development, the longer it can take.

We've a New Connections team who'll be responsible for setting up the energy accounts for the whole development. A specialist Account Manager within this team will be looking after each property and will give you an update as to where we're at. Contact details are on our website.

Sometimes, the information we're given by the builder/developer isn't all that it should be and it's up to the Account Manager to sort out any discrepancies. This can mean site visits are needed to make sure the right meters are attached to individual accounts. I'm not saying this applies here, it's just something to be aware of as this can slow things down.

Sorry again for the delay Rainyc80. Energy accounts aside, I hope you've settled in to your new home.

Malc