British Gas/Taylor Wimpey - New House

peapod21

I moved into a new build property at the end of March 2018 and one of the first things to try and sort out was energy tariff and supplier. When I asked the developer (Taylor Wimpey) I was told I would have to wait for British Gas to provide a close off bill before I could seek a better tariff and switch, other wise I would effectively be paying for 2 tariffs/contracts. That bill did not arrive until last week (August 2018) and only cover the period from when I moved in until the end of June 2018, and it wasn't cheap either (£162.00).

My question(s) are:
1. Is it correct that I had to wait for the 'close off' bill before switching?
2. If not, what should be my next course of action in terms of seeking redress?

Thanks in advance

JJ_Egan

When you moved in you where in a Deemed Contract with BG .
It was up to you to contact BG and register with them allowing you to transfer off the standard tariff or move provider.


See multiple identical posts .

Cardew

peapod21 wrote: »

My question(s) are:
1. Is it correct that I had to wait for the 'close off' bill before switching?
2. If not, what should be my next course of action in terms of seeking redress?

Thanks in advance

No it is not correct that you had to wait for a bill.


As said above you were on a legally binding deemed contract with BG from the moment you moved into the property. However you should have have read your meters on the day you moved in and contacted BG with those readings and got an account number.



You would be then free to instigate switching to another company. All contact is with the gaining(new) company and BG will send you a final bill up to the day the switch takes place.


BG seem to have done nothing wrong, the fault is you have been wrongly advised by Taylor Wimpey