Wyelands Bank

buffman

Has anyone had any experience saving with Wyelands Bank?

Thanks

Shedman

Not actually had an account with them yet but rang their Customer Services (UK based as far as I could tell) the other day as we are looking at opening an account for MiL using a power of attorney. I was impressed by knowledge and helpfulness of the staff member with whom I spoke (certainly more knowledgable of the process than some other online banks).

I also will be interested in anyone's actual experience with opening and operating account with them.

EDIT: Update on actual experience

Had to send in postal application as doing the account opening under a POA. Took 13 days to get notified of account being opened which meant that had to do a CHAPS payment to get funds in on time. Not impressed - no idea why they couldn't have emailed to say Account was opened. With Secure Trust Bank on the other hand we sent application by post on Monday, received email at 11am on Tuesday to say Account was open...very impressive.

Although application was dated and sent off during period when the 2.15% one year bond was on offer, due to their slowness in opening account that was withdrawn and we have only been given the 2.05%.

Most infuriating of all...they dont answer the phone (or rather they answer the phone and then you're on hold for eternity and still no agent takes the call). This despite them requiring us to call to set up internet security..so no online access yet

So not a great experience. Thank goodness it's a fixed bond and nothing needs doing for a year.

Ifts

buffman wrote: »

Has anyone had any experience saving with Wyelands Bank?

Iv'e got a 2 year fixed rate bond with Wyelands Bank. All went OK with opening the account and funding it.

Shedman wrote: »

I also will be interested in anyone's actual experience with opening and operating account with them.

Opening the account was straight forward and trouble free - can't really comment on operating the account as mine is a FRB, once opened that's it until maturity.


Here is the link to my post from 4 months ago on another Wyelands Bank thread (maybe more info there for you):

https://forums.moneysavingexpert.com/discussion/comment/74159668#Comment_74159668

trickydicky14

I have been attempting to open a 1year saver account all day and I just get error messages on the screen

[Deleted User]

trickydicky14 wrote: »

I have been attempting to open a 1year saver account all day and I just get error messages on the screen

I'm also unable to get into their website. I keep getting the following msg
This site can’t be reached
https://www.wyelandsbank.co.uk is currently unreachable.
Try:

Checking the connection
Checking the proxy and the firewall
ERR_SSL_VERSION_INTERFERENCE

Looks like they may have some security issues with their site

Terry_Towelling

[quote=[Deleted User];74620321] Looks like they may have some security issues with their site[/QUOTE]


Could be due to demand as the 1-year bond is a top rate just now.

trickydicky14

8pm just managed to sign up on line for a 1year saver, it took a lot of goes to get sorted but now up and running.

gld73

Opened an account on their website (1 yr fixed rate) last night and it all went smoothly. Fingers crossed it all goes smoothly for the next year and I get the 2.15% interest!

buffman

So far, so good.

Opened a one year bond last week and successfully funded it yesterday. Received my information pack in the post and have been able to set up online banking. My deposit was visible online by the end of the day that it was sent. Also their customer service department has been very helpful in answering my questions.

Everything has run very smoothly though I will only know for sure when it is time to withdraw my funds.

2010

It might be wise to hold opening until the 1st Sept to see what rates are available after the BoE increase.
Providers have said nothing will happen until then.

FatherAbraham

buffman wrote: »

Has anyone had any experience saving with Wyelands Bank?

Thanks

The important problems with financial institutions occur when depositors want their money back, not when opening accounts or calling the customer-service help desk.