Nationwide PPI

howie94

Hi all,

Ive submitted a PPI check with Nationwide and this is the reply they have come back with.


Thank you for your enquiry about payment protection insurance with Nationwide or one of our subsidiaries.

Ive checked our records based on the information provided (account number for mortgage) and can confirm we have no record of you taking out PPI policy with us,
However if have any additional information or documentation send this in to me and Ill be happy to re-check our records.

Is this the end of the line as Im curious of where they mention however any additional information.


Kind regards in advance.

-taff

They mention addtional information in case you have some that they dont.
If you don't believe them, send a SAR

Nasqueron

howie94 wrote: »

Hi all,

Ive submitted a PPI check with Nationwide and this is the reply they have come back with.


Thank you for your enquiry about payment protection insurance with Nationwide or one of our subsidiaries.

Ive checked our records based on the information provided (account number for mortgage) and can confirm we have no record of you taking out PPI policy with us,
However if have any additional information or documentation send this in to me and Ill be happy to re-check our records.

Is this the end of the line as Im curious of where they mention however any additional information.


Kind regards in advance.

Did you get the policy direct from Nationwide or from a broker/IFA? When was the mortgage taken out?

There is a good chance that, if you had a policy, it was arranged with another provider which Nationwide do not know about and have no responsibility for.

If it helps your worries, the vast majority of MPPI complaints are rejected at the FOS because it's a good product to have that can protect your home. You'd need a very good reason to say it was miss-sold

dunstonh

Is this the end of the line as Im curious of where they mention however any additional information.

Banks and building societies are required to destroy data over time. So, they are saying they can find no record of you having PPI through them. It may be that records no longer exist. So, you could have had it but they can find nothing. Hence why they ask you if anything.

Most lenders have data going back to the early 90s.

Scottish_Princess

I got that letter too after sending in a claim, then a few days later got another letter telling me because my claim dates back to 1995, they have no paperwork and asking me to provide any other details I had and send them in the pre paid envelope provided. When I rang to clarify over the phone, they couldn’t find any such letter online? So I’ve sent off all my paperwork I still have.
Just write to them again and quote all the policy numbers and info you have.

Nasqueron

Scottish_Princess wrote: »

I got that letter too after sending in a claim, then a few days later got another letter telling me because my claim dates back to 1995, they have no paperwork and asking me to provide any other details I had and send them in the pre paid envelope provided. When I rang to clarify over the phone, they couldn’t find any such letter online? So I’ve sent off all my paperwork I still have.
Just write to them again and quote all the policy numbers and info you have.

Do note that as per points above, you may not have had a PPI policy with Nationwide but rather another provider, it's not uncommon to do so. Similarly you may have had life insurance or another product like PHI which are completely different.