Everest Windows - 'The Worst' - Grateful for advice please

Phil_BS16

I feel for you. Ordered ONE window to be replaced in July, and have been let down twice now with a new fit date of mid October. The window is for my mum, who is 89, and was promised it would be fitted before the winter. Trying for a refund, but am being told its “bespoke”, so no refund given. Hopefully Resolver will help, but not expecting any quick solution. Nice way to treat an oap isn’t it!

[Deleted User]

Phil_BS16 wrote: »

Hopefully Resolver will help

How will a simple E-Mail template help if you've already complained?

Phil_BS16

Better than nothing isn’t it?

waamo

I hate to say but there is a strong likelihood they will simply ignore a Resolver complaint.

[Deleted User]

Phil_BS16 wrote: »

Better than nothing isn’t it?

Not really.

You've already complained and been responded to. The item remains bespoke.

As already stated, MSE's Resolver is just an E-Mail template, so it will not somehow enhance your original complaint.

Resolver has no special "powers". What you want only a court can (perhaps) provide.

Phil_BS16

Or maybe BBC Watchdog or Trustpilot.

[Deleted User]

Phil_BS16 wrote: »

Or maybe BBC Watchdog or Trustpilot.

Really?
BBC Watchdog will only publicise complaints if they are widespread and televisual.

As for Trustpilot....

Agricolae

You do have some rights under the Consumer Rights Act 2015. Unfortunately, these rights are a little more narrow in scope than under the previous legislation (although they are clearer).

Basically, if there is no term in your contract with Everest which gives a specific installation date, then there is a term inserted by the legislation (this used to be called an "implied term") that they will perform the contract within a reasonable time.

If they don't perform the contract within a reasonable time you are entitled to an appropriate price reduction, according to the legislation. It would be up to you to negotiate a suitable reduction as the legislation is silent on this. It also doesn't say what a reasonable time is.

However Everest have given an estimate of 9-10 weeks for installation. If the time taken is excessively longer than this then you could probably argue they haven't carried out the installation in a reasonable time.

wesleyad

To be honest, the best approach in these situations (technically OK from a contractual point of view, but absolutely pap service) is to hit social media. These companies hate people giving them grief on twitter/ facebook etc and suddenly things start going a lot faster.

gcrookes26

I am new to this. We have just cancelled our order with Everest having paid £2000 deposit. Any advice on how to get this deposit back would be gratefully received. Placed order in late May promised installation by end of September now told wont start till 12 November because of high demand for their product and cant get a builder till November. Final straw they will not commit to a completion date. Can I go to the small claims court or do I have to go through their complaints procedure?