Virgin Money Credit Card Plevin claim

enCrypt

Hi All,

I have used the Resolver to make a Plevin claim on an old Virgin Money Credit Card I used to have.
Virgin Money responded to me to say that it is actually MBNA that I need to make the claim with.
They have forwarded my claim onto them and gave me MBNA's address / phone number should I need to write to them or phone them.

This was on 18th June, and I've heard nothing from MBNA at all since.
I've just asked Virgin to chase them up via the Resolver portal but they're saying I need to write to them or phone them and the matter is closed with them now (Virgin)
I'm loathe to do this outside of the Resolver portal but it seems I don't have much choice...

Has anyone had the same thing?
Any advice?

Thanks,
Mark...

[Deleted User]

Deal direct.

Much quicker and easier than relying on Resolver to mess it up for you.

dunstonh

I'm loathe to do this outside of the Resolver portal but it seems I don't have much choice...

Why are you loathed to do it normally rather than use a tool that harvests your data to sell on an aggregated basis?

You complained to the wrong company. That company is not responsible for handling your complaint. You need to send it to the right place.

enCrypt

Ok thankyou for the advice, I'm afraid I'm very naive when it comes to matters like this.
I just don't understand a lot of it.
I'll write to them separately and see what happens.

Thanks...

Nasqueron

Just ring up MBNA and ask them what's going on, will only take a few minutes and gets you the details of their reference number etc