Halifax

JDodson

I had 2 PPI claims which I sent to the Halifax along with copies of the original paperwork. Today I received letters asking me to complete an 11 page questionnaire (one for each) within 14 days.
The problem I have is, is that it was a long time ago and really cannot remember much about the PPI (one was on mortgage and one on car loan). Is this a normal part of the process? What happens if I cannot answer the questions?
Has anyone had any experience of this and can advise?

TIA
Jude

dunstonh

Is this a normal part of the process?

If you supply insufficient information in your complaint. i.e. not saying what your reasons for complaining are the why you feel it was wrong, then being sent a questionnaire is normal.

What happens if I cannot answer the questions?

you state that you cannot remember as the answer.

They will then assess your complaint based on the information you have supplied and the information that they hold.

JDodson

dunstonh wrote: »

If you supply insufficient information in your complaint. i.e. not saying what your reasons for complaining are the why you feel it was wrong, then being sent a questionnaire is normal.

Just a little surprised as I used the letter template from this site stating my complaint, why and evidence.
It's hard enough to remember yesterday let alone 15 years ago :rotfl:

societys_child

Just a little surprised as I used the letter template from this site stating my complaint, why and evidence.

Now they need to verify your (template) complaint.

It's hard enough to remember yesterday let alone 15 years ago :rotfl:

. . and that's why they now need to ascertain just how accurate your recollections are.

shaun99

JDodson wrote: »

I had 2 PPI claims which I sent to the Halifax along with copies of the original paperwork. Today I received letters asking me to complete an 11 page questionnaire (one for each) within 14 days.
The problem I have is, is that it was a long time ago and really cannot remember much about the PPI (one was on mortgage and one on car loan). Is this a normal part of the process? What happens if I cannot answer the questions?
Has anyone had any experience of this and can advise?

TIA
Jude

Hi, how did you get on with this? Sounds like the same questionnaire I’m doing, I’ve just posted a separate thread about.

Helena21

Hi I am in the same position I used a template letter from this site to send to 2banks and I got 1 back to say was sold PPI but this was over 20yrs ago, it tells me to contact them if I want to discuss the letter but don't know what to do? I do remember having to take out something if I was ill or sick to cover my mortgage any help would be greatly appreciated in advance !!!55357;!!!56397;

dunstonh

If the bank has no details and you have no details then it is game over.

JDodson

All settled and received payment direct to bank account.

After filling in the questionnaire I received a phone call asking me the same questions all over again. I guess they wanted to see if my answers matched (pays to be honest).

Claim was settled last week��

gunsandbanjos

I got the questionnaire from Halifax, haven’t filled it out yet as been incredibly busy.

Even without filling it in they have upheld my complaint and are repaying me just under £2.5k.

JDodson

I think they only give you 2 weeks to return the questionnaire, so don't leave it too long