Engineered real wood flooring issues

mschris

Can someone help me shed some insight into "UV Oiled oak, real engineered wood" flooring. Does anyone have this type of flooring in their home?

(The flooring came pre-installed in my property by the developers. I didn't choose it & wasn't provided details of how to care for it)

So I've never had this type of flooring before I've always had laminate. It looked great to start but it's like...living with white carpet.

Can someone help me understand - when I use a wet tissue on this floor and scrub, the oil comes off. I can see the coloured oil on the tissue. Is this normal?

I've issues with food, when anything spills on the floor, especially something like sauce. It creates an oil stain that I cannot remove. It goes deep into the wood - is this normal?

Also, I bought the "official cleaning products" from the manufacturer to clean the oil stains (not cheap at £40) I then used these products on my floor and they caused this:



I've returned to the developers they're not willing to do anything. From their POV it was OK at time of completion. My issue is that I don't think it was treated right, also I wasn't given the correct documentation about what this was or how to care for it. I've reached out the manufacturer they've been more helpful but I'm still having to pay-front to a private tradesman to resolve this.

It's a nightmare. Part of me is like this can't be normal.

Artytarty

I don't know much about it but from what I've read that does not sound normal.
TheUV treatment is supposed to seal the wood almost like a lacquer surface and it becomes impenetrable.
Sound s like your batch may not have been properly cures.
What a nightmare, I hope you get a resolution.

mschris

@artytarty, so you wouldn't expect that to happen at all? I should not be able to take off the oil?

Aylesbury_Duck

No, you shouldn't be able to take off the oil, not with something as innocuous as food. Something's not right with the wood. I agree with Artytarty that it sounds like it hasn't been treated/coated/cured properly.