Claim on old store card

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Hi, I had a store card operated by Santander. I think they closed the account through me not using it but they didn't tell me that. They then passed all accounts to NewDay. NewDay have no record of me and Santander say they don't deal with cards anymore. I paid PPI and want to claim it if I can. What do I do? Thanks in advance

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  • Nasqueron
    Nasqueron Posts: 9,016 Forumite
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    You don't claim anything, you complain about it

    Which firm ran the store card and when was it opened / closed?
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    they closed the account through me not using it but they didn't tell me that. I paid PPI and want to claim it if I can.
    You do realise that you won't have paid any PPI if you didn't use the card?

    Do you have documentary proof that you paid any PPI at all?
  • collinsjayne
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    Hi, yeah I paid money every time I had a balance which I did off and on for years. I have a few statements proving this but only from about 7 years ago. I had the card for a long time before that though.
  • collinsjayne
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    Thanks for clarifying, Santander took it over from the original people and then they closed it in 2014. Shortly afterwards they transferred all cards to NewDay. I assume they closed it to reduce the number of dormant accounts transferring.
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