Santander Cashback on Gulf Gas and Power problems

Axolotl

Has anyone else had problems with getting cashback on their Direct Debit for Gulf Gas and Power energy supplier?

I moved to Gulf recently, and Santander are saying I can't get cashback because Gulf Gas and Power is identified as a commercial and business only supplier, as identified by the direct debit OIN (SUN). Gulf says this is nonsense, they are only a residential energy supplier and have never supplied commercial and business users.

I am being passed back and forth between the bank and Gulf. No one wants to accept responsibility and each blames the other.

Any thoughts?

thanks

JJ_Egan

The provider of this cashback offer is responsible not Gulf .

Quentin

formal complaint to the Bank is your route (which you can escalate should you be unhappy with the reply)

Axolotl

I didn't have to go to a formal complaint. I re-opened the secure message thread where I had been fobbed off by Santander, pointing out that it was there problem to sort out, not mine or Gulf's, and a week later they have now added Gulf Gas and Power to their list of energy suppliers who qualify for cashback for personal banking customers.

They also paid a small amount of compensation to my S123 account that outweighs the cashback I missed out on.

Thanks for your suggestions.