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Amazon

Honeysucklelou2
Honeysucklelou2 Posts: 4,875 Forumite
Ninth Anniversary 1,000 Posts Name Dropper
in Techie Stuff
I hope this is the right place to post the following question. Does anyone know how to speak to someone at Amazon or get queries dealt with? Yesterday I had money taken from my bank account to pay for a Fire for kids type app. My 2 sons have a Kindle Fire each, of which only one is working. The one that is working requires me to enter a parental password each time he wants to get a game, even if it's a free game. Neither boy was at home yesterday as they were staying with friends and their kindle is still in the bedroom, so I'm at a loss to figure out why I've been charged for this. Any ideas?
paydbx2026 #19 £422/£6000 . Mortgage start £148k June 23 - now £135k.
2026 savings challenge £0/£2000 EF £140. Savings 2 £2.17

Comments

  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Just go through the standard Amazon contact process.
  • worried_jim
    worried_jim Posts: 11,631 Forumite
    10,000 Posts Combo Breaker
    custardy wrote: »
    Just go through the standard Amazon contact process.

    Whenever I've used it they have called me instantly.
  • mobileron
    mobileron Posts: 1,218 Forumite
    Part of the Furniture 1,000 Posts
    You can use live chat online with Amazon,there very good on customer support.
    Much better than Barclaycard who were surprised when i told them the £2500 hacked from my CC.was there money and not mine.
  • Honeysucklelou2
    Honeysucklelou2 Posts: 4,875 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    Thank you, not ospotted that when I scrolled through my account page but will go and look more carefully. Thank you for replies.
    paydbx2026 #19 £422/£6000 . Mortgage start £148k June 23 - now £135k.
    2026 savings challenge £0/£2000     EF £140. Savings 2 £2.17
  • Debbie_Savard
    Debbie_Savard Posts: 430 Forumite
    Your lads have some explaining to do!
This discussion has been closed.
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