We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

extremely long wait time Halifax

Options
paye
paye Posts: 449 Forumite
Part of the Furniture 100 Posts Combo Breaker
Hi,

Bit of a rant this.

I am going on holiday in couple weeks and after reading the article on the MSE website on certain credit cards with 0% fees I decided to apply for the Halifax Clarity Card.

Last week when I first called, I was on hold for nearly 40 minutes until I eventually got through to someone.

After discussing what I wanted to do, which was to trade in my existing credit card which I haven't used in a long time to the clarity card.

The customer service adviser then forwarded my call on to the application team, I waited nearly an extra 30 minutes on the phone at which point I gave up. The same day I tried again in the evening waiting for over an hour eventually giving up the second time.

The next day I tried again and waited 1 hour 20 minutes after giving up all together and lodging an online complaint.

Someone called me from Halifax a few days later to apologise and to take details of my complaint which was resolved by them giving me £50.

The next day I applied online for the card, my application was successful with emails coming through which I thought great.

But today I thought I would check up on the status of the application as I haven't received anything from them in the post as it's been 7 days.

So I rang them today and I'm experiencing the same issues like I did last week, long wait times. I've been on hold for over an hour and a half and I've given up. I don't want to apply for any more cards for obvious reasons but don't know what else I can do.

I thought let me apply for the Barclay platinum card, but as I am already a customer I can't apply. :mad::mad::mad::mad:
Save Save Save:o

SPC 593 paye:o

Comments

  • eDicky
    eDicky Posts: 6,835 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    paye wrote: »
    I don't want to apply for any more cards for obvious reasons but don't know what else I can do.
    Do this: install the Starling Bank app on your phone, sign up for the account in minutes, the card will be delivered in a couple of days or so. Same MasterCard exchange rate and absence of fees as Clarity and no interest on withdrawals to worry about.

    Of you really want a credit card, as above with Tandem.

    Don't waste any more time on Halifax, if their card arrives in time you will have two, useful backup.
    Evolution, not revolution
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.6K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.6K Work, Benefits & Business
  • 598.4K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 256.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.