Switching from E-On to Robin Hood

GeeTee99

Hi,

I have finally, after years of unsatisfactory service, decided to ditch E-on for a new supplier. I dont know much about Robin Hood other than I've heard some good reports about them. I dont know much about switching as I was with E-on for about a decade. I feel like I was a loveless relationship that has finally ended but now I dont know how to fend for myself. I have asked E-on what do I need to provide for my new supplier and they told me I just need the serial numbers of both gas and electrical meters but, due to my past dealings with them, I have no faith in any information they give me so I've come on here.

Does any one know what I will need to provide for my new suppliers because I'd rather have a bit of a clue as to what I need going forward.

Any help would be appreciated.

Former_E.ON_Company_Representative:_Malc

GeeTee99 wrote: »

Hi,

I have finally, after years of unsatisfactory service, decided to ditch E-on for a new supplier. I dont know much about Robin Hood other than I've heard some good reports about them. I dont know much about switching as I was with E-on for about a decade. I feel like I was a loveless relationship that has finally ended but now I dont know how to fend for myself. I have asked E-on what do I need to provide for my new supplier and they told me I just need the serial numbers of both gas and electrical meters but, due to my past dealings with them, I have no faith in any information they give me so I've come on here.

Does any one know what I will need to provide for my new suppliers because I'd rather have a bit of a clue as to what I need going forward.

Any help would be appreciated.

Hello GeeTee99 and sorry to lose you. Sorry, too, you've been unhappy with the way we've looked after your account in the past.

Thought it might help to let you know what happens with a change of supply. It's the new supplier that drives the switch. If you contact Robin Hood Energy, they'll apply to us to take over the account. You'll need to tell them your post code and property number. If there are similar addresses, meter details are the best way of making sure they take over the right supply. Use the numbers on the meters themselves rather than from any paperwork.

At this point, if you've an online account, this will be locked down so no changes can be made.

Robin Hood Energy will ask for your meter readings to start their account from. They send these to us via a third party who checks they're in line with previous readings held for the property. We'll use the same readings to close our account and issue your final bill. This stops the same energy from being charged twice.

If there's a live Direct Debit, any refund will be sent back to your bank within 7 days of the final bill date. If there's anything left to pay, we'll collect this as a one-off Direct Debit. We'll let you know when we're going to do this on the final bill.

Don't worry if there isn't an active Direct Debit. If not, we'll refund any credit by cheque within 10 working days of the final bill. If there's money owing, there are various ways to pay including online through our website or mobile app.

If Robin Hood Energy have signed up to Faster Switching (most suppliers have but there are exceptions), they'll start supplying in about two and half weeks. If not, it could take between 5 and 6 weeks. Whichever way, it can take longer before accounts are fully closed. This is because, as part of any switch, electronic messages pass between the two suppliers and certain industry third parties who need to be told about the change. These include the energy distributors, meter operators, national databases, meter readers and data management. Again, it's the new supplier who drives this.

We aim to send final bills within 32 working days of the transfer date.

Hope this helps explain what happens GeeTee99 and sorry again to lose you.

Malc

GeeTee99

Hi Malc

Thank you for the reply and the information. The online reps, especially Helena, have been great shame about the telephone lines. Just take a look at my history on here to find out more details.

I have a credit of 31 pounds on my gas and you say I will get that back? Is that correct?

I dont want to call E-on because I dont want to sit waiting for half an hour for them to answer and run up yet bigger phone bills after having at least two calls over an hour long this month.

Former_E.ON_Company_Representative:_Malc

GeeTee99 wrote: »

Hi Malc

Thank you for the reply and the information. The online reps, especially Helena, have been great shame about the telephone lines. Just take a look at my history on here to find out more details.

I have a credit of 31 pounds on my gas and you say I will get that back? Is that correct?

I dont want to call E-on because I dont want to sit waiting for half an hour for them to answer and run up yet bigger phone bills after having at least two calls over an hour long this month.

Happy to help GeeTee99. Glad Helena has helped too. I'll let her know. I agree our phone service hasn't been what we would've liked of late and we're in the middle of sorting these issues. Sorry for the delays you've suffered.

I see from posts on other threads, you've a credit electricity meter and a prepayment gas meter. For the electricity, once we receive meter readings to close the account, we'll issue a final bill based on these. I can confirm, if there's a credit balance at this point, it'll be refunded as explained above. If, though, the final bill results in a debit balance, we'll look for payment.

With the gas, again we'll produce a statement based on the meter readings used by the new supplier to open their account. As prepayment customers pay for the gas they use in advance, these statements will show how much energy has been used, the payments made and, if applicable, any debt left on the meter. Credit on the meter when the switch goes through usually stays on the meter to go towards future use. This won't be refunded. You'll need to confirm this with the new supplier.

Hope all goes well with the switch GeeTee99.

Malc