PPI Claim Made To The Clydesdale Bank

zsz

Good Morning,

Thank you for taking the time to help me it is very much appreciated.

The nature of my query relates to my father who had a mortgage loan agreement from June 1990 with Clydesdale Bank. This mortgage was duly settled in 2000.

The paper loan agreement document that my father has in his possession confirms that the Clydesdale bank will maintain a "Mortgage protection policy covering the balance of the loan".

The Clydesdale bank have told my father that their mortgage records only go back to the year 2000. However, as this mortgage loan was taken out in 1990 and completed in 2000 i was duly informed that no records of my fathers morgage were kept by the bank either in archive or in digital format.

The account number that the money for the mortgage was taken from all those years ago is still in use by my father today.

My father made a PPI application to the Clydesdale bank that was duly rejected (As the bank did not have any records to compare against).

My father then completed a PPI complaint application to the Clydesdale bank which was again rejected on the same grounds as above.

My father then raised this aforementioned issue with the financial ombudsman who declared that the time limit for escalating the process to themselves had now passed.

My father has again made another PPI application to the Clydesdale bank which was again rejected on the aforementioned grounds of the relevant paperwork having not been kept by the bank

My question to the forum relates to the physical paper document that my father has in his possession that confirms that a mortgage was taken out with the Clydesdale bank with the term "Mortgage protection policy covering the balance of the loan" being in the body of the agreement - This phrase is akin to the term "Payment Protection Insurance" that we use today.

Therefore, i would be most grateful if you could you tell me what (If any) options remain open with regard to making a future ppi claim to the Clydesdale bank please.

Thank you one an all.

Nasqueron

You get one shot at a complaint and one shot at an escalation to the FOS after a rejection (within 6 months of the rejection). Your case is now time barred as the Clydesdale bank have reiterated, you cannot keep making the same complaint.


They have looked at your complaint, they have no evidence of what your father paid (your father could have cancelled the policy immediately) so in the absence of evidence of payments they cannot look into the complaint. Financial institutions only keep records for as long as they deem necessary in line with the data protection act - 6 years is the guideline. An account closed in 2000 quite rightly is deleted from the records as the bank could be fined for not doing so if they have no justification in keeping the records



If it is any consolation, the vast majority of MPPI complaints are rejected as it's a properly sold and good quality product that will protect your home in case of sickness or unemployment

[Deleted User]

zsz wrote: »

My question to the forum relates to the physical paper document that my father has in his possession that confirms that a mortgage was taken out with the Clydesdale bank with the term "Mortgage protection policy covering the balance of the loan" being in the body of the agreement - This phrase is akin to the term "Payment Protection Insurance" that we use today.

You've already exhausted the complaint process (several times) for this. With no actual documentation to support your assertion that this thirty year old mortgage had a PPI policy, any further "complaint" will go nowhere.
In addition, you also left it too late to refer your original complaint(s) to the Ombudsman.

Therefore, any attempt to re-open your old complaints based on the flimsy "evidence" above will just result in a terse reiteration of the earlier rejections.

If you are determined to prolong the pain, you could send a Subject Access Request (SAR) letter to the Bank which will net you all information the Bank has kept on file for you. Unfortunately, this will only confirm that the Bank have kept nothing earlier than the year 2000.

People have certainly had ancient PPI complaints upheld, but they invariably have comprehensive documentation and/or are still customers of the Banks in question.

Sorry.

dunstonh

Therefore, i would be most grateful if you could you tell me what (If any) options remain open with regard to making a future ppi claim to the Clydesdale bank please.

No options. Once you have gone through the process, it will not be reopened unless there is significant new evidence that would likely change the decision.

My question to the forum relates to the physical paper document that my father has in his possession that confirms that a mortgage was taken out with the Clydesdale bank with the term "Mortgage protection policy covering the balance of the loan" being in the body of the agreement - This phrase is akin to the term "Payment Protection Insurance" that we use today.

Mortgage protection policy is also the term used for life assurance covering mortgages. So, that document could be for life assurance or PPI. Also, it could mean that the policy was taken out through a third party. Not via the lender themselves.

Whatever the policy was or who it was arranged through, may not have lasted the term. It may have been cancelled before inception.

So, its not strong evidence.

zsz

Thank you for your input it is much appreciated.

zsz

Thank you for the information it is much appreciated.

Nearlyold

The paper loan agreement document that my father has in his possession confirms that the Clydesdale bank will maintain a "Mortgage protection policy covering the balance of the loan".

The fact that it says "balance of the loan" would be a very strong indication that it was a life insurance policy. PPI does not cover the "balance" of the loan, life cover does, particularly DTA which covers the declining balance.

tableend

Although we "oldies" were routinely sold ppi (or life assurance policies) for mortgage applications or loans, (this was mandatory in those days) the chances of claiming anything back are minimal, if, like me, you've chukked everything away, because moving house & de-cluttering. I'll be glad when it is finally finished & we stop getting bombarded with adverts, exhorting you to claim! I do find MSE also guilty of this, and do not point out that generally, the claim time is only for the last 6 years.

Nasqueron

tableend wrote: »

Although we "oldies" were routinely sold ppi (or life assurance policies) for mortgage applications or loans, (this was mandatory in those days) the chances of claiming anything back are minimal, if, like me, you've chukked everything away, because moving house & de-cluttering. I'll be glad when it is finally finished & we stop getting bombarded with adverts, exhorting you to claim! I do find MSE also guilty of this, and do not point out that generally, the claim time is only for the last 6 years.

Assuming no time bar is applicable, you can complain as far back as records exist, 6 years is just from point of sale, and how long records last at the CRAs to find old records. If ppi or life policy was mandatory then it wasn't miss sold anyway