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IMPORTANT] Virgin Media Security Alert - POODLE Vulnerability - Please Read

Your Virgin Media account number: 01 - 0123xxxx (correct)
Our Reference: VMIS38-POODLE-F0063xxxx (?)


Dear Mr xxxxx (correct)

Your home devices could be at risk

We're writing to let you know that a device connected to your home network has been identified as having a potential Padding Oracle On Downgraded Legacy Encryption (POODLE) vulnerability.We’ll explain what this means and how to get it fixed.

SSL (Secure Sockets Layer) is a security protocol for establishing an encrypted link between a server and a device. A POODLE vulnerability is a security issue where third parties can use this protocol to access personal and financial data being sent from your network or devices.

What has happened?

We suspect that by accident, the device has been misconfigured by you or someone in your home. If the settings are left unchanged, a third party could intercept data passing to and from the device.



To keep your personal and financial information safe, you’ll need to fix this vulnerability.


Details:

IP:77.97.171.59
Date: 07 July 2018

How can this issue be resolved?

For guidance on how to secure your network, please visit virginmedia.com/poodle


More help & support

Protect yourself in the future; Web Safe is available to Virgin Fibre customers at no extra cost to help give you protection against malware and viruses. Full details can be found by registering or signing in to your account at virginmedia.com/myvirginmedia and going to My Apps.

For extra advice, or to double-check that this is a genuine Virgin Media communication, head to our community at virginmedia.com/community, click 'Help forum' and join the conversation on the Security Matters board.

Kind regards,
The Virgin Media team

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