T-Mobile still appearing on my Credit Report

Winklecat

Hi,


I left T-Mobile some 3 years ago for an alternative mobile provider.


My account was up to date, never behind with payments but the account was closed. I notice that my Credit Report is showing that they are still showing an up to date account in good order whereas surely this should be showing as 'Satisfied'? Each monthly entry is positive but I want to have this company deleted from my Credit Report as a current creditor.


Contacting T-Mobile is fruitless, there is never the correct person to answer my query, I never receive call backs from 'managers' and I do not now know what to do.


Any ideas please?

Thanks.

[Deleted User]

Raise a dispute with the CRAs.

Blackbeard_of_Perranporth

Don!!!8217;t apply for a mortgage, as this can seriously affect the rate you get!

[Deleted User]

Contact EE.

Email their credit team: crqueries@ee.co.uk

seatbeltnoob

I have the same with vodafone. I contacted customer services and they told me they'll sort it. But I know the credit reference agencies are slow by a couple of months. So I will have to wait until I find out whether they have done it for me or not.

Jenny_EE

Winklecat wrote: »

Hi,


I left T-Mobile some 3 years ago for an alternative mobile provider.


My account was up to date, never behind with payments but the account was closed. I notice that my Credit Report is showing that they are still showing an up to date account in good order whereas surely this should be showing as 'Satisfied'? Each monthly entry is positive but I want to have this company deleted from my Credit Report as a current creditor.


Contacting T-Mobile is fruitless, there is never the correct person to answer my query, I never receive call backs from 'managers' and I do not now know what to do.


Any ideas please?

Thanks.

Hello,

As another contribute has helpfully mentioned above please send us an email to crqueries@ee.co.uk.

Please include the following information: your full name, your address including postcode, a contact telephone number and as much detail around your query as possible. We aim to respond to queries via email within 48 hours.

Thanks, Jenny

binaryuniverse

Blackbeard_of_Perranporth wrote: »

Don!!!8217;t apply for a mortgage, as this can seriously affect the rate you get!

How does this answer the OP's question?