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Can company cancel a switch?

edited 30 November -1 at 1:00AM in Energy
20 replies 1.7K views
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  • TW1234TW1234 Forumite
    191 posts
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    Thanks for the further info. and advice re the t&c detail.
    "..... Your contract with us starts when you receive our Welcome Pack following... agreement with our appointed call centre agents....."

    It seems that as I have not yet received the welcome pack, the contract has not been completely made, which answers my specific questions.

    My next problem will be finding another supplier which is aware of IGT implications and undoing that part of the switch that has instigated my former supplier bidding farewell, leaving me in No Mans land.
  • QuentinQuentin Forumite
    40.4K posts
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    If only you had taken the advice given you in the first reply to your, OP!!!!
  • ValiantSonValiantSon
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    TW1234 wrote: »
    Thanks for the further info. and advice re the t&c detail.
    "..... Your contract with us starts when you receive our Welcome Pack following... agreement with our appointed call centre agents....."

    It seems that as I have not yet received the welcome pack, the contract has not been completely made, which answers my specific questions.

    My next problem will be finding another supplier which is aware of IGT implications and undoing that part of the switch that has instigated my former supplier bidding farewell, leaving me in No Mans land.

    You aren't in no-man's-land. If the gaining supplier has cancelled the switch then the losing supplier will remain your supplier until you complete a new switch.

    As to who supports IGTs, the answer is that most do. Do a price comparison on MSE's Cheap Energy Cluband then, if you are not absolutely clear whether or not the company you wish to switch to accepts IGTs or not, gontact them and ask. You can then apply to switch.
  • moleratmolerat Forumite
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    If they cannot complete the contract due to something outside their control then the contract would be frustrated and voided despite their original confirmation of the contract being in place.
  • TW1234TW1234 Forumite
    191 posts
    Fourth Anniversary 100 Posts
    Thanks Quentin.
    I am suitably chastised, but also surprised:
    1 That a contract only becomes effective after receipt of a welcome pack, rather than after telephone verbal agreement.
    2 That I seem to be isolated from the gas producer by an IGT that does not have to transport gas for my chosen supplier
    3 That a gas supplier can issue personalised quotes, based on an address and known meter reference numbers,which indicate an IGT is involved, when it cannot supply via that IGT whilst acquiring data protected information,,set up a direct debit and then drop out of the transfer.
  • QuentinQuentin Forumite
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    Again, if you are unhappy with the insurers contract terms (rather than just surprised by them) you should make a formal complaint their conditions - though say that you find them unfat rather than surprising

    (And next time read the terms before agreeing them)
  • TW1234TW1234 Forumite
    191 posts
    Fourth Anniversary 100 Posts
    In an interesting development, I did complain and look to have crossed with a further email that "thanks me for joining them" and "looks forward to helping me make savings now that I have received my Welcome Pack".(I haven't, but hey-ho....)
    I can't wait to see how this lot pans out, but so long as the gas cooker and lights keep working, and my bank account gets debited by only one supplier per month I can live with it.
    It looks a though I do have a contract with them and presumably they cannot now cancel it.
    When it is fully resolved, I will give the name of the supplier.
  • mije1983mije1983 Forumite
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    TW1234 wrote: »
    It looks a though I do have a contract with them
    TW1234 wrote: »
    now that I have received my Welcome Pack".(I haven't,

    So what has changed since this post below that makes you believe you now have a contract with them?
    TW1234 wrote: »
    "..... Your contract with us starts when you receive our Welcome Pack

    TW1234 wrote: »
    and presumably they cannot now cancel it.

    Of course they can. Contracts are ended (cancelled) every day of the week. If they couldn't be, we would all be stuck with the same energy supplier, insurance provider, ISP etc etc that we signed up to first.

    Even if you do have a contract (and from what you have posted it seems clear you haven't), you need to read the Ts&Cs around ending the agreement/cancellation to see what they say. And what, if any, penalty is applicable.

  • edited 25 July 2018 at 9:29AM
    QuentinQuentin Forumite
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    edited 25 July 2018 at 9:29AM
    TW1234 wrote: »
    .......but so long as the gas cooker and lights keep working, and my bank account gets debited by only one supplier per month I can live with it.
    It looks a though I do have a contract with them and presumably they cannot now cancel it.....
    .

    If you have 2 live dds on your bank account it would be a sensible precaution to cancel one of them to ensure this doesn't happen
    You have been advised they won't supply you so cancel the DD!
  • TW1234TW1234 Forumite
    191 posts
    Fourth Anniversary 100 Posts
    Just to round this one up and hope that it may help others.....
    The Energy company involved was Enstroga.
    The ombudsman determined that I had been accepted by them, so forming a contract, but that they had failed to obtain the necessary permissions to use the IGT.
    The outcome was that Enstroga were ordered to compensate me for the difference in price between the terms of their fixed term contract with me and the excess costs of remaining with my existing supplier,until I could transfer to the cheapest supply then available and their excess cost for the remainder of the contract period.
    Effectively making Enstroga place me in the position I would have been had they fulfilled the contract.
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