Parking Charge - entered Licence Plate incorrectly

jonr92

Am in the process of appealling a Parking Charge Notice issued by Smart(!) Parking.
We were issued a PCN after parking at a hospital car park having paid for the time we were there. I have the original ticket.

My wife went to pay for the ticket when we arrived, but for some reason (whether the machine would not take the full details or my wife made a simple mistake I can't be sure) the full registration number was not entered.
Subsequently, a PCN arrived 9 days later.

Have had my direct appeal (sent a copy of the original ticket with the partial reg no to them) to Smart Parking rejected not because they say we didn't pay, but because by not having the full license plate number on the ticket apparently we breached the "terms and conditions" of the ticket.
This sounds incredibly unreasonable and unfair.

Now we have to go through POPLA.
Is there any chance they (POPLA) would be more sensible? After all, we did pay.

Thorsson

Read the NEWBIE thread.

When you post facts the driver should always be called THE DRIVER and the keeper, THE KEEPER (i.e. in the third person). Please edit your post to make these changes. The NEWBIE thread will tell you why.

Quentin

Complain to PALS at the hospital and ask them to get it cancelled along with constructing your POPLA appeal (all covered in the FAQ!)


Put the draft up here for comments before sending it

jonr92

Thanks for that.
No PALS at this place. . Hospital in question run by NHS Property Services. Have emailed them, but probably get fobbed off.

Quentin

PALS don't run any hospitals!

KeithP

Which hospital?

Redx

jonr92 wrote: »

Have had my direct appeal (sent a copy of the original ticket with the partial reg no to them) to Smart Parking rejected not because they say we didn't pay, but because by not having the full license plate number on the ticket apparently we breached the "terms and conditions" of the ticket.
This sounds incredibly unreasonable and unfair.

which is why the MP,s debated this twice in parliament , once a year ago today , once on the 02 feb 2018 and today in the committee rooms where issues like yours were mentioned


watch the tv recordings on the net and see why EVERY mp dissed these companies and their dubious solicitors and trade bodies etc


POPLA make decisions based on legal arguments , not gut feelings , so it may well be that it fails there too, in which case if SMART try an MCOL let a judge decide


where does your local MP stand on these issues ?